Job Description

As a Customer Service Coordinator, you will be the ambassador of our brand, ensuring that every after-sales interaction reflects the quality and excellence our clients expect. You will manage administrative workflows, data processing, and repair coordination while maintaining a seamless, personalized experience for all clients - including both end customers and wholesale partners.

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This role is ideal for someone who thrives in a fast-paced, high-volume environment, can multitask with precision, and remains poised and professional under pressure. You will play a pivotal role in strengthening client relationships and supporting the operational excellence of our after-sales service.

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Key Responsibilities

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Oversee the end-to-end administrative process for repairs and after-sales services, including data entry, order tracking, and service request processing.

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Maintain meticulous records across all systems to ensure accuracy and data integrity.

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Collaborate closely with the logistics department to coordinate shipments, transfers, and deliveries, ensuring smooth operations between internal teams and clients.

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Monitor outstanding jobs, follow up proactively, and prioritise tasks to maintain efficiency in a fast-paced, high-volume environment.

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Ensure strict adherence to company procedures, standards, and service protocols.

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Identify opportunities to streamline workflows, enhance efficiency, and improve client satisfaction.

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Processes & Reporting

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Track and monitor all after-sales activity, including repair requests, shipments, and inventory updates, ensuring all data is accurate and up-to-date.

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Utilise company systems and reporting tools to monitor workflows, identify deviations, and initiate corrective actions.

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Prepare and distribute detailed activity and performance reports to internal stakeholders, including logistics, workshop, and management teams.

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Maintain continuous collaboration with logistics and workshop teams to ensure timely service delivery.

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Client Relations

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Deliver exceptional service to both end customers and wholesale partners, responding to enquiries via phone, email, and in-person.

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Provide accurate information on services, pricing, and turnaround times with professionalism and care.

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Handle client concerns and complaints with empathy, discretion, and efficiency, ensuring positive resolutions.

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Follow up on all interactions to guarantee timely and thorough resolution or escalation when required.

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Organise workload to meet client expectations while maintaining high standards of service.

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Keep precise records of all client communications and actions taken.

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Experience

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Previous experience in luxury customer service, client administration, or after-sales support, ideally in luxury retail or high-end service environments.

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Skills

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Exceptional written and verbal communication skills, capable of engaging clients and building trust across all levels.

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Confident in managing enquiries, objections, and resolutions across diverse client groups.

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Highly organized, capable of multitasking, prioritizing, and maintaining performance in a fast-paced, high-pressure environment.

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Strong problem-solving skills with a proactive, client-focused approach.

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Personal Attributes

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Passionate about delivering world-class customer service.

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Calm, efficient, and detail-oriented under pressure.

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Adaptable, solutions-focused, and proactive.

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Self-motivated, with the ability to work independently while contributing to a cooperative team.

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Professional, personable, and committed to upholding the brand's prestige.

📌 Customer Service Coordinator (New South Wales)
🏢 Breitling
📍 New South Wales