We're seeking a Fraud & Disputes Officer to join a leading financial services organisation, where you'll play a key role in investigating fraudulent activity, managing customer disputes and helping strengthen fraud prevention controls across the business.
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About the Role
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As a Fraud & Disputes Officer, you'll be responsible for investigating customer disputes and unauthorised transactions across a range of banking products and services. You will assess fraud alerts, analyse transaction activity, engage with customers and ensure cases are managed in line with regulatory obligations and internal policies.
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Key responsibilities include:
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- Investigating disputed and potentially fraudulent transactions
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- Managing fraud alerts and customer enquiries from initial assessment through to resolution
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- Reviewing transactional behaviour to identify fraud trends and emerging risks
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- Escalating suspicious activity and control weaknesses where required
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- Supporting compliance with industry regulations and banking obligations
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- Contributing to process improvements and operational excellence initiatives
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- Working closely with internal stakeholders across fraud, risk and operations teams
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- Delivering high-quality customer outcomes while meeting service level agreements and productivity targets
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About You
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We're looking for someone with a strong investigative mindset who enjoys problem-solving and has a genuine interest in fraud prevention and customer protection.
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You'll bring:
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- Previous experience in fraud operations, disputes, financial crime or banking operations
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- Strong understanding of the financial services industry
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- Experience managing customer investigations and case workloads
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- Excellent written and verbal communication skills
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- Strong attention to detail and analytical capabilities
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- Ability to identify risks and escalating issues appropriately
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- Sound time management and organisational skills
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- A collaborative approach and willingness to support team objectives
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What's on Offer?
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- Opportunity to join a recognised and creative financial services organisation
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- Structured training and development opportunities
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- Collaborative and supportive team environment
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- Exposure to fraud, disputes, risk and operational excellence initiatives
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- Career progression opportunities within financial crime and banking operations
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📌 Fraud and Dispute Officer (New South Wales)
🏢 Momenta Resourcing
📍 New South Wales
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