Job Description

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- Managing a portfolio of outstanding customer accounts.
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- Contacting customers by phone and email to follow up overdue payments.
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- Working with customers to understand their circumstances and agree on appropriate payment solutions.
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- Setting up and monitoring payment arrangements.
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- Investigating account discrepancies and resolving billing or payment queries.
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- Allocating and reconciling payments where required.
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- Maintaining accurate notes and records of collection activity.
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- Escalating complex or significantly overdue accounts when appropriate.
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- Working closely with finance and other internal teams to resolve customer account issues.
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- Supporting aged debt reporting and helping the team meet collection targets.
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- Providing a professional, respectful and customer-focused experience throughout the collections process.
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- Managing a portfolio of outstanding customer accounts.
n
- Contacting customers by phone and email to follow up overdue payments.
n
- Working with customers to understand their circumstances and agree on appropriate payment solutions.
n
- Setting up and monitoring payment arrangements.
n
- Investigating account discrepancies and resolving billing or payment queries.
n
- Allocating and reconciling payments where required.
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- Maintaining accurate notes and records of collection activity.
n
- Escalating complex or significantly overdue accounts when appropriate.
n
- Working closely with finance and other internal teams to resolve customer account issues.




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- Supporting aged debt reporting and helping the team meet collection targets.
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- Providing a professional, respectful and customer-focused experience throughout the collections process.
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6 month contract to join a agile organisation and make an immediate impactManage your own portfolio and work closely with customers and stakeholders

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- Previous experience in collections, credit control, accounts receivable or a similar role.
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- Confidence managing a portfolio of outstanding accounts.
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- Strong customer service and communication skills.
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- The ability to have sensitive or challenging conversations professionally.
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- Good problem-solving skills and the ability to investigate account discrepancies.
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- Strong attention to detail and confidence working with financial information.
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- The ability to manage competing priorities and follow through on outstanding matters.
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- A collaborative approach and willingness to help the wider team.
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Our client is a large, established Australian organisation providing important services to communities across the country. You'll be joining a values-led environment with a strong focus on its people, customers and the communities it supports.

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- 6 month contract.
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- WFH flexibility.
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- Join a large, established, and purpose-led organisation.
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- Opportunity to build and develop your collections experience.
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- Close to public transport.
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- Immediate start.
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📌 Collections Officer (Queensland)
🏢 Michael Page
📍 Queensland