Job Description

We are seeking multiple Level 1 Service Desk Analysts to join a large and diverse IT environment based in Logan. This is an excellent opportunity for customer-focused IT support professionals who enjoy helping end users, resolving issues, and contributing to service improvements.

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Working within a collaborative Service Desk team, you'll play a key role in reducing ticket backlogs, improving service levels, and delivering a positive support experience across a broad user base.

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Responsibilities

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- Provide first-line IT support and incident triage
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- Log, diagnose and resolve technical issues
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- Support Microsoft technologies including Outlook and Teams
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- Troubleshoot hardware and peripheral issues
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- Escalate complex incidents where required
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- Deliver exceptional customer service and clear communication to users from diverse backgrounds




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About You

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- Previous Service Desk or IT Support experience
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- Solid customer service and communication skills
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- Knowledge of Outlook, Teams, Windows and hardware troubleshooting
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- Experience in a council or large corporate environment will be highly regarded
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- Able to start immediately or at short notice
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What's on Offer

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- 3-month contract with potential for extension
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- 100% onsite role in Logan Central
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- Flexible remote days available occasionally when required
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- Rotating shifts: 7:00am to 4:00pm or 8:00am to 5:00pm
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- Supportive team environment within a large and complex organisation
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📌 Service Desk Analyst (Queensland)
🏢 Data#3
📍 Queensland