Job Description

Customer Care Assistant - Bella Boheme Springwood

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Love helping people, solving problems and creating amazing customer experiences?

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Bella Boheme is looking for a warm, organised and customer-focused Customer Care Assistant to join our team at our Blue Mountains HQ.

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Working closely alongside our Customer Care Specialist, you'll help look after our incredible online community and ensure every Bella Boheme customer feels heard, supported and genuinely cared for.

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This is a hands-on role suited to someone who is an excellent communicator, thrives in a busy workplace and loves finding solutions.

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Customer Care Assistant – Full Time
n Bella Boheme | Blue Mountains HQ

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Love helping people, solving problems and creating amazing customer experiences?

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Bella Boheme is looking for a warm, organised and customer-focused Customer Care Assistant to join our team at our Blue Mountains HQ.

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Working closely alongside our Customer Care Specialist, you'll help look after our incredible online community and ensure every Bella Boheme customer feels heard, supported and genuinely cared for.

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This is a hands-on role suited to someone who is an excellent communicator, thrives in a busy environment and loves finding solutions.

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About the Role

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As our Customer Care Assistant, you'll support the day-to-day management of customer enquiries across Bella Boheme's online channels.

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From helping a customer choose the right size to answering an order enquiry or responding to a social media message, you'll help ensure every interaction reflects the warm and personal service Bella Boheme is known for.

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You'll work closely with our Customer Care Specialist and wider warehouse, retail and online teams to resolve enquiries quickly and create a seamless customer experience.

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Your Responsibilities Will Include:

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- Supporting our Customer Care Specialist with daily customer enquiries
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- Responding to customer emails in a warm, professional and timely manner
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- Answering incoming customer phone calls
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- Responding to social media messages, comments and enquiries
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- Assisting customers with sizing, fit and product information
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- Helping with order enquiries, shipping updates and general online support
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- Assisting with returns, exchanges and customer resolutions
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- Following up customer enquiries where required
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- Liaising with our warehouse and wider team to resolve order-related questions
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- Maintaining accurate customer notes and records
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- Escalating more complex enquiries to our Customer Care Specialist when required
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- Helping maintain Bella Boheme's high standard of customer care during busy launches, sales and promotional periods
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About You

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We're looking for someone who genuinely likes helping people.

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You'll be patient, positive and solution-focused, with the ability to communicate confidently with customers across phone, email and social media.

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You'll ideally have:

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- Previous customer service,



customer care, retail or eCommerce experience
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- Excellent written and verbal communication skills
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- A warm and professional phone manner
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- Strong attention to detail
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- Great organisation and time-management skills
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- Confidence managing multiple enquiries and priorities at once
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- A calm and positive approach to resolving customer concerns
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- Strong computer skills and the ability to learn new platforms quickly
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- The ability to work independently while also being part of a busy team
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- A proactive attitude and willingness to jump in and help wherever needed
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Experience within fashion, retail or eCommerce will be highly regarded.

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Experience using AI tools within the workplace is also beneficial, as we're always looking for smarter and more efficient ways to support our customers and team.

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The Person We're Looking For

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You'll understand that outstanding customer care isn't simply answering an email.

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It's making someone feel listened to.

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It's taking ownership of a problem and finding a solution.

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It's knowing when you can handle something yourself and when you need to ask for help.

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And it's remembering that behind every order number, email or Instagram message is a real Bella Boheme customer.

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We're looking for someone who will care about those interactions as much as we do.

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The Details

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Position: Customer Care Assistant
n Location: Bella Boheme HQ - Blue Mountains, NSW
n Reports to: Customer Care Specialist

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This is an in-house position at our Blue Mountains HQ and is not a remote customer service role.

📌 Customer Care Assistant - Bella Boheme Springwood (Queensland)
🏢 Bella Boheme
📍 Queensland