Job Description

This position is a diverse and hands on role where you can make a real impact with a company at an exciting growth stage.

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About the company

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At Strata One our philosophy is that Strata Management is not only about bricks and mortar, it's about people. This is reflected in our commitment to invest in staff development. Having won multiple awards, we credit our success to ourethical and personalised approach. Our mission is to utilise our expertise to create harmonious community living, and we value integrity, commitment and mutual respect in our team.

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About the role

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We have a unique and exciting opportunity on offer for a Team Leader, Strata Services. This is a varied and fast-paced role where you will be managinga small and supportive team. This role is ideally suited to Senior Strata Managers looking to take the next step in their career, however candidates with experience managing teams and clients from a property, finance or operational background will be considered. You will enjoy this role if you like problem solving and have a passion for property.

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Duties & responsibilities

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Provide leadership to the Strata Management team by maximising performance through providing tools, education, monitoring KPI's (billable hours, client satisfaction & risk minimisation) and mentoring

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Management of key business documentation and projects to mitigate risk and improve efficiencies

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Management of a key stakeholder portfolio focusing on capitalisation of billable hours and client satisfaction (includes chairing meetings, completing minutes, agendas & budgets, implementing meeting actions, processing work orders and other administration)

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Skills and experience

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This role is ideally suited to Senior Strata Managers looking to take the next step in their career. Candidates with experience managing teams in an operational and client facing workplace with a background in property, finance, operations or service based industries will also be considered.

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You are customer service focused and thrive leading a team

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You have high attention to detail, are highly organised and demonstrate outstanding communication skills

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You have financial literacy and commercial acumen

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You are a problem-solver and find solutions to ensure the right outcome is delivered

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You have the ability to negotiate and mediate (stakeholder management)

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You have strong time management and prioritisation skills

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Property, finance, operations or servicebased industry backgrounds are ideally suited

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Narrabeen based, Fulltime permanent role

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Flexibility as needed, though this is a primarily in-office role

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Earn a market-competitive salary package with potential for growth and advancement

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Play a key role as part of a team in an exciting growth stage

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Work within a positive, collaborative, inclusive and respectful team culture, in a company that values and invests in its people

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Work within a company that is passionate about the work they do and the difference they make in their clients lives

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Regular team events

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Career progression, mentoring from an industry leader and an external professional coach

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Diversity, and involvement in exciting business growth initiatives – you will never be bored!

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This role is a full time permanent position located in our Narrabeen.

📌 Team Leader, Strata Services (New South Wales)
🏢 Strata One
📍 New South Wales