Job Description

If you're looking to work for a great company, take the next step in your career and lead a high-performing service team, look no further!

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We're looking for a Frontline Manager to lead our service operations across Mitsubishi, Kia and Chery and deliver an exceptional experience to our customers every time.

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What's on offer:

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- Attractive remuneration package, commissions/bonuses and company car/car allowance!
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- Great employee advantages and discounts on vehicles, parts and servicing
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- Real career progression opportunities with a company that takes promoting and developing our people seriously
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- Supportive management team and a great workplace culture
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- Work with three exciting and growing automotive brands – Mitsubishi,Kia and Chery
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- A professional, friendly and team focused environment where we prioritise fun, professionalism and care
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As the Frontline Manager, your role will include:

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- Leading and managing the Service Advisors and Frontline team
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- Overseeing the day-to-day operation of the service department
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- Ensuring customers receive an outstanding experience from vehicle drop-off through to collection
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- Managing customer enquiries, concerns and complaints and ensuring issues are resolved promptly
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- Monitoring workshop workflow and ensuring technicians are appropriately briefed on customer concerns
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- Working closely with the Workshop Controller, Technicians and Service Management team to maximise efficiency and productivity
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- Ensuring service and warranty processes are followed correctly
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- Monitoring customer satisfaction, retention and key service department performance indicators
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- Coaching, mentoring and developing your team to achieve their goals
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- Maintaining high standards of communication, presentation and customer service
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- Building strong relationships with customers and creating long-term loyalty to our brands
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To be considered for this position, you will need:

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- Previous experience as a Senior Service Advisor/Assistant Manager in a Dealership
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- Excellent customer service skills including in person, in writing and over the phone
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- Must like helping solving problems and helping customers
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- Accuracy and a high attention to detail
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- Current manual driver's licence
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If you're an experienced automotive service professional looking for the opportunity to step up, lead a great team and take your career to the next level, we'd love to hear from you!

📌 Frontline Manager (Hillcrest)
🏢 Motorama
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