Job Description

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- Strong Windows troubleshooting and problem-solving skills.
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- Strong understanding of SCCM / Intune technology and their technology trends.
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- Strong experience with Active Directory Services, including Group Policy and other related services.
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- Provide Incident, change support for Window servers catering to customers in a 24x7 service organization.
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- Robust experience supporting enterprise scale multi domain windows environments across multi-hosted platform environments.
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- Use monitoring tools to oversee multiple Windows systems operating within a defined support operations area
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- Utilize available reports or create custom reports to perform capacity analysis and troubleshoot issues proactively
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- Implementation and assessment of Management Suite, resolving technical issues and handling data networks.
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- Installation, assessment, and testing of desktop software applications
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- Resolution of technical issues.
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- Extract and drive values from the end user analytics tools like Aternity, Nexthink
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- Supervision of junior desktop support engineers and creation of training guides for new joinees.
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- Establishment of workstations, assessment for connectivity and its proper functioning.
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- Diagnose and resolution of software and hardware issues.
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- Installation of connections, computer networks, and cabling for clients.
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- Troubleshooting system failures, identifying the bottlenecks and improving network efficiency.
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- Configuration and test of software, maintenance of hardware and peripheral devices.
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- Evaluation of network performance and identification of improvement methods.
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- Scheduling upgrades and maintaining them without interference.
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- Offering technical expertise to co-workers and creating a comprehensive instruction manual.
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- Maintain stakeholder relationship and handle escalations as a first and single point of contact.
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- Own and represent stand up meetings and weekly governance meetings with stakeholders to provide summary of key activities, continuous improvement initiatives at supplier end.
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- Prepare weekly, monthly reports using the ITSM tools like Service now and convert analytical findings into outcome driven initiatives.
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- Identify opportunities for automation and drive initiatives to reap tangible outcomes for client and supplier organization.
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- Monitoring and reporting on key metrics
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- Create, update and maintain standard operating procedure and knowledge base documentation for software deployment, imaging and patching in our ITSM tool
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- Perform KB assessment on the environment to ensure the Knowledge management maturity is always high.
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📌 EUC Engineer Desktop support (New South Wales)
🏢 Ampstek
📍 New South Wales