Job Description

The Opportunity Set among beautiful gardens, Albany Creek Retirement Village is a welcoming community known for its friendly residents and strong sense of connection. With great on site amenities, versatile living options and convenient access to local services, it offers a secure and enjoyable retirement lifestyle. As an Administration Assistant, you will provide essential support across the village while delivering a welcoming and customer focused experience for residents.

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Acting as a first point of contact, this is a is a varied and engaging position where no two days are the same, ideal for someone who is organised, adaptable, and enjoys working in a people focused environment. We currently have a casual opportunity available helping our team on an ad-hoc basis with covering leave or when we need an extra pair of hands! Availability will be asked on application

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Your Impact

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- Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas
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- Build positive relationships with residents and provide friendly, responsive support to enquiries and call outs, escalating matters as appropriate
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- Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors
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- Create and update resident communications, including flyers and newsletters
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- Provide general administrative support and dependable assistance to the Community Manager when required
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- Assist the facilities team with lodging of maintenance jobs throughout the village
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- Support the coordination of community events and activities that enhance resident engagement and satisfaction
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- Demonstrate a robust commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach
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What you'll bring

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- Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment
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- Strong verbal and written communication skills, with a warm, professional and adaptable approach
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- Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded
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- A commitment to delivering thoughtful, respectful service in a resident-centred environment
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- Minimum of two (2) COVID-19 vaccinations (required)
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What we offer

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- $37.93/hr including casual loading + superannuation + relevant award entitlements including penalty rates, overtime and allowances
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- Employee Referral Program and Employee Assistance Program
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- Discounts to Health Insurance and Retail & Leisure partner providers
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- Annual flu vaccinations and skin checks
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- Pathways for career progression including stepping up into Assistant Community Manager
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- The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community
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Who we are As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by

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The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.

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We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves. What's next?

📌 Administration Assistant - Casual (Eton)
🏢 Aveo
📍 Eton