Senior Medical Administration/Surgical Co-Ordinator

The main objective of this role is coordinating the day-to-day clinic functions and administration operations of the practice, always delivering exceptional service to patients and families attending the clinic. You will be someone that is highly organised and always a step ahead of the doctor, having your finger on the pulse and ensuring that all reception and administrative tasks are completed efficiently allowing them to focus on what they love – taking care of the patients. Please note that hybrid working or flexible timing is not available in this role. The office hours are 8am to 4pm Monday to Friday.

Key responsibilities

Answering of phone calls and attending to reception duties on clinic days

Efficient management of all patient data, clinical appointments, procedures, clinical files, correspondence and accounts

Scheduling and effective management of patient bookings in Xestro software

Be aware and have your finger on the pulse in relation to billing patient flow, patient care and theatre management

Management and co-ordination of billings (consultation, surgical and health funds)

Provide quotations to patients for procedures

Coordinate surgery admissions, hospital paperwork and theatre lists

Work closely with the doctor to ensure the best possible experience is provided by the clinic to the patients and families

Monitoring and maintenance of office and medical equipment

Coordinate accounts receivable and payable and maintain debt prevention

About you





Previous experience as a Medical Administrator/Medical Secretary/Medical Receptionist/Surgical Co-ordinator is desirable

Previous experience working for a specialist is desirable

Able to multitask effectively, handling patient interactions, emails, and calls simultaneously

Competent in using Xestro medical software is desirable but full training is available if required

Advanced computer skills and comfortable with utilising digital technology to streamline practice processes and for efficiency

Proficient in Microsoft Office and comfortable using medical software

Passionate about providing an exceptional level of customer service

Passionate, energetic, results-focused and a 'can do' attitude with commitment to a high level of integrity and qualified standards

A proactive problem solver who takes initiative and works well in a team

A fast learner with the ability to absorb new information about procedures and processes

A welcoming and supportive team environment

Comprehensive training and professional development opportunities

Long-term career growth with opportunities to expand within the practice

About us

Mohs Surgery and Dermatology, Potts Point is a busy, rapidly expanding dermatology practice led by Dr Niamh Anna O'Sullivan and Dr Colin Singer, offering a full range of surgical and medical dermatological services including Mohs surgery. Our practice offers a range of therapies utilising the latest dermatological technology, with Dr O'Sullivan's focus being on skin cancer. You will be working in an environment that is dedicated to ensuring that patients receive the highest level of patient care in a professional and comfortable environment.

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📌 Senior Medical Administration/Surgical Co-Ordinator (Bullatale)
🏢 Mohs Surgery & Dermatology
📍 Bullatale