Responsible for achieving prescribed customer service standards, ensuring agreed handling services are delivered effectively, maintaining on-time departures and reliable baggage delivery, and monitoring station KPIs. Support the Station Head in leading the station team professionally, providing training and guidance while ensuring the safety and security of all ground handling operations in coordination with Head Office and relevant authorities.
Candidates should clearly indicate their preferred location — Sydney or Melbourne — when applying.
Key responsibilities
Ensure SGHA/SLA services and contracts are fully met while maintaining service standards
Monitor passenger and ramp handling for safe, efficient, and on-time operations
Maintain solid relationships with airport authorities and handling agents
Maintain station records, training documentation, contracts, and audit compliance
Support station budget control and effective resource management
Maintain communication with Head Office and relevant management teams
Achieve operational KPIs and contribute to corporate objectives
About you
3 years of work experience in Airport Passenger and Ramp Handling
About us
Salary & Benifits : Attractive salary + Super
Applications will be closeon 24th September 2026
Candidates should clearly indicate their preferred location — Sydney or Melbourne — when applying.
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📌 AIRPORT PASSENGER & RAMP AGENT (Sydney & Melbourne)
🏢 Sri Lankan Aviation Group
📍 Sydney
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