Job Description

We are seeking an experienced Network Support Engineer to join a leading telecommunications technology organisation supporting critical network infrastructure and services across Australia.

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This is a hands-on technical role where you'll be responsible for troubleshooting, supporting and optimising complex IP and transport networks for enterprise, carrier and service provider customers.

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If you enjoy solving challenging networking issues and working with cutting-edge technologies, this could be the ideal next step in your career.

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We are seeking an experienced Network Support Engineer to join a leading telecommunications technology organisation supporting critical network infrastructure and services across Australia.

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This is a hands-on technical role where you'll be responsible for troubleshooting, supporting and optimising complex IP and transport networks for enterprise, carrier and service provider customers.

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If you enjoy solving challenging networking issues and working with cutting-edge technologies, this could be the ideal next step in your career.

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Key Responsibilities

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- Provide Level 2 and Level 3 technical support for critical network environments.
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- Troubleshoot and resolve issues across MPLS, BGP, VRF, Ethernet and Layer 2/Layer 3 technologies.
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- Design, configure and deploy IP/MPLS network solutions.
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- Support network provisioning, commissioning and service activation activities.
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- Configure and maintain routers, switches and firewalls.
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- Work closely with NOC teams, field engineers and customers to resolve incidents and outages.
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- Maintain network documentation, topology diagrams and technical records.
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- Monitor and improve network performance, reliability and availability.
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- Develop automation and scripting solutions to improve operational efficiency.
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- Participate in customer meetings,



technical reviews and solution discussions.
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Key Responsibilities

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- Provide Level 2 and Level 3 technical support for critical network environments.
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- Troubleshoot and resolve issues across MPLS, BGP, VRF, Ethernet and Layer 2/Layer 3 technologies.
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- Design, configure and deploy IP/MPLS network solutions.
n
- Support network provisioning, commissioning and service activation activities.
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- Configure and maintain routers, switches and firewalls.
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- Work closely with NOC teams, field engineers and customers to resolve incidents and outages.
n
- Maintain network documentation, topology diagrams and technical records.
n
- Monitor and improve network performance, reliability and availability.
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- Develop automation and scripting solutions to improve operational efficiency.
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- Participate in customer meetings, technical reviews and solution discussions.
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About You

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- 5+ years' experience in a Network Engineer, Network Support Engineer or Telecommunications Engineering role.
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- Strong knowledge of IP Networking, Routing & Switching, MPLS, BGP and Carrier Networks.
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- Experience working within ISP, Telecommunications, Carrier or Managed Services environments.
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- Hands-on experience with Cisco, Nokia, Juniper and/or HPE networking technologies.
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- Solid troubleshooting and analytical skills.
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- Excellent communication and stakeholder management abilities.
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- Comfortable working independently and within collaborative technical teams.
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- Industry certifications such as CCNA, CCNP, JNCIP or Nokia certifications are highly regarded.Work with leading telecommunications and networking technologies
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- Exposure to large-scale carrier and enterprise environments
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- Supportive and highly skilled technical team
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- Career development and certification opportunities
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- Sydney-based role with long-term growth potential
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📌 Network Support Engineer (New South Wales)
🏢 Halcyon Knights
📍 New South Wales