Job Description

Refactor Recruitment Pty Ltd - Gold Coast QLD

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Gold Coast OR Brisbane | Hybrid | Relocation Assistance Available

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We should probably start by explaining what this role isn't.

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It's not sitting three layers above delivery.

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It's not spending six months designing the perfect product framework.

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And it's definitely not being an armchair product expert.

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Refactor is exclusively partnering with an established Australian digital marketplace to find a hands-on Product Lead to own the next phase of its product.

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The brief was summed up brilliantly by the hiring team:

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They don't need another chef designing the menu. They need someone who can actually cook.

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The opportunity:

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You'll become the key product person for an established B2B marketplace, owning the customer experience and working directly across Engineering, Design, Data, Sales and commercial leadership.

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You'll help shape strategy.

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But you'll also be expected to turn that strategy into things customers can actually use.

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Think:

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Then go again.

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What you'll be doing

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- Owning product vision and priorities
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- Understanding buyer and seller behaviour
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- Identifying opportunities for customer and commercial growth
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- Running discovery and turning problems into product solutions
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- Taking ideas from concept through to launch
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- Testing assumptions and experimenting quickly
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- Using customer and product data to make decisions
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- Working side-by-side with engineering throughout delivery
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- Optimising engagement, conversion and customer value
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- Managing dependencies across a wider technology organisation
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- Communicating product direction to senior stakeholders
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The formal brief places a big emphasis on experimentation,



channel performance, customer insight and taking ideas all the way through to market.

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What's in it for you?

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- Recognised as one of Australia's Best Workplaces, a Family Friendly Workplace and a WORK180 endorsed employer
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- 24 weeks paid parental leave for primary carers, 4 weeks for secondary carers, 6 weeks paid gender affirming care leave
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- Genuine relocation support if the Gold Coast lifestyle is calling
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- Hybrid set up 2 days in office out of Brisbane or Gold Coast - 3 flexible days
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- Regular hackathons and a real learning budget, not just the promise of one
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Who we're looking for:

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We're deliberately not getting hung up on title.

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You might currently be a:

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Product Lead. Senior Product Manager. Principal Product Manager. Or even Head of Product within a smaller business.

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What matters is that you're still hands-on.

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You can talk strategy with an executive in the morning, work through a customer problem with Sales before lunch and jump into a delivery session with Engineering that afternoon.

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Experience across marketplaces, e-commerce, SaaS, FinTech, PropTech, travel or another customer-facing digital product would be particularly compelling.

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We want someone who can tell us:

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"I found this problem. We tested it. We built this. We launched it. Here's what happened."

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Not just:

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Why consider it?

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It's an unusual combination.

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You get the customers, data, stability and resources of an established digital business, while retaining the ownership you'd normally associate with something much smaller.

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There's also a genuine opportunity to bring newer technology, AI and product thinking into a market that's ripe for innovation.

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And it's based on the Gold Coast.

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Could be worse.

📌 Product Lead (City of Gold Coast)
🏢 Refactor Recruitment
📍 City of Gold Coast