Job Description

We're a small, privately funded Australian startup making construction and industrial sites safer. Our product is a Bluetooth-connected immobiliser: equipment won't start until the operator completes a digital pre-start inspection using our app, all backed by a cloud platform for fleet managers and safety teams. We're in customer trials, with significant sales opportunities across Australia, New Zealand and North America.

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The role

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You'll be the person who knows the product best — web app to mobile app to the hardware itself: installation, setup, configuration, maintenance, everyday use and reporting. When a site supervisor can't pair a device, you're the calm voice who sorts it. When Sales needs a technical brain on a call or a demo, that's you too. And when a release goes out, you're the one who made sure it was tested, submitted and safe.

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Day to day you'll run support and onboarding, testing and QA, bug triage, app store releases, our customer docs and website, and a steady stream of small dev tasks. You'll build the processes as you go: this is a make-your-own-role kind of job, with a lot of variety and a direct view of every part of the business.

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We're an AI-native team — AI tools run through support, testing and development — so you'll use them daily and help run them where they face customers.

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What you'll do

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- Product expert, support and onboarding: own the inbox across three regions; onboard customer organisations; guide installation, setup and maintenance; run training; troubleshoot app, connectivity and pairing issues; elevate hardware and software faults with repro and logs; help customers with reporting
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- Sales bridge: join sales calls and demos as the technical voice; scope pilots and integrations; draft RFP responses and first-pass security questionnaires; run the sales-to-onboarding handoff
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- Docs and website: own the customer documentation — install, setup, configuration, maintenance, FAQs, release notes — and keep the website current as the product ships
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- Testing and QA: test plans; regression and exploratory testing on real phones and real hardware on a bench rig; automated end-to-end coverage in CI
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- Releases: own App Store Connect and Google Play Console end to end; ship patch releases after regression; run staged OTAn firmware rollouts and watch fleet health
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- Bug triage and small dev: reproduce, prioritise and investigate; fix small bugs and build internal tooling in TypeScript and Dart, with review
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- Compliance operations: keep the day-to-day evidence for our ISO 27001 / SOC 2 program current
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You

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- 3–6 years as a technical support engineer, QA engineer, solutions engineer or developer — ideally SaaS or connected hardware
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- Outstanding with people: clear, calm and friendly with non-technical customers, and comfortable presenting on sales calls and demos
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- A strong documentation writer — the customer docs and website will be yours
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- Methodical tester on iOS and Android; can read and debug TypeScript and Dart; at home with logs, SQL, REST APIs and stacktraces
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- Have shipped apps through App Store Connect and Google Play Console
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- Hands‐on with AI tools daily, and sharp about checking what they produce
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- Organised and self‐directed — you'll own your queue and your releases
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- Melbourne-based, in our Kew office most days, flexible for some North American hours, full Australian work rights
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The details

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- 12‐month contract to permanent: $550 per day
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- Melbourne-based — three days a week at Kew office as a minimum, occasional customer site visits, flexible hours for North American calls
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- Small team, real hardware, decisions made in days not quarters
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- Start: ASAP
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📌 Technical Support / QA Engineer (Victoria)
🏢 PreStartGo
📍 Victoria