Symbos in Melbourne, VIC is seeking a Quality Assurance Officer to elevate customer interactions across our contact centre. You will assess call quality and provide coaching to frontline agents, supporting continuous improvement of service standards.
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The role focuses on quality standards, compliance, and collaboration with operations to embed best practices across the business. Join a growing, inclusive outsourcing group with robust regional presence.
📌 QA Coach & Lead -- Elevate Customer Experience (Victoria)
🏢 Symbos
📍 Victoria
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