- Join our busy Specialist Clinic with over 195,000 attendances per year!
- Close to public transport | Career Progression | Salary packaging

About the Role

Join the Specialist Clinics team at The Royal Melbourne Hospital and play an important role in helping patients navigate their outpatient care.

Supporting over 195,000 attendances each year, you’ll be a key point of contact for patients and referrers, coordinating appointments, managing referrals and responding to enquiries across a diverse range of services.

This is an opportunity for an organised, customer-focused administrator who enjoys working with people, managing competing priorities and contributing to a positive patient experience.

Key Accountabilities

- Deliver a high standard of customer service across face-to-face, telephone and online interactions.
- Support patients and clinicians with a range of administrative requirements.
- Register, process and maintain accurate referral and patient information.
- Coordinate appointments and contribute to effective waitlist management and auditing.
- Respond to enquiries, including through HealthHub.
- Maintain accurate data entry and documentation.
- Work within relevant policies and procedures for referral management in Victorian public health services.

About You

You are a customer service focused individual who takes pride in creating positive experiences for patients, families and colleagues, and bring:

- Excellent communication and interpersonal skills, with a professional and approachable manner.
- Strong computer and keyboard skills,



with accuracy and attention to detail.
- Initiative, adaptability and the ability to prioritise and problem solve in a busy environment.
- A collaborative approach and the ability to work effectively with people from diverse backgrounds.
- Motivation to learn, contribute to the team and respond flexibly to changing priorities.

Benefits of Working at RMH

- Meaningful Work Make a real difference in the lives of patients, families and our community.
- Career Growth Access learning, development, and diverse career opportunities.
- Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
- Innovation Help shape the future of healthcare through research, technology and new models of care.
- World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
- Enjoy outstanding employee benefits Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
- Work in the Parkville Precinct Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

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📌 Customer Service Clerk (Melbourne)
🏢 Melbourne Health
📍 Melbourne