Job Description

We are seeking energetic, customer-focused M365 Floor Walkers to provide hands-on support following a Microsoft 365 cross-tenant data migration.
n You will work directly with users across the client's offices, resolving migration-related issues and helping employees transition smoothly into the new Microsoft 365 environment.

n

Key responsibilities

n

n
- Provide onsite Level 2 floor-walking support following the M365 migration
n
- Create and troubleshoot Outlook mail profiles
n
- Assist users with shared mailbox access
n
- Support MFA setup and configuration
n
- Resolve OneDrive access and synchronisation issues
n
- Troubleshoot Microsoft Teams in a cross-tenant environment
n
- Assist with SharePoint and general Microsoft 365 access issues
n
- Communicate clearly with users and provide a positive support experience
n
- Escalate more complex technical issues to the appropriate support teams
n

n

We are seeking energetic, customer-focused M365 Floor Walkers to provide hands-on support following a Microsoft 365 cross-tenant data migration.
n You will work directly with users across the client's offices, resolving migration-related issues and helping employees transition smoothly into the new Microsoft 365 setting.

n

Key responsibilities

n

n




- Provide onsite Level 2 floor-walking support following the M365 migration
n
- Create and troubleshoot Outlook mail profiles
n
- Assist users with shared mailbox access
n
- Support MFA setup and configuration
n
- Resolve OneDrive access and synchronisation issues
n
- Troubleshoot Microsoft Teams in a cross-tenant environment
n
- Assist with SharePoint and general Microsoft 365 access issues
n
- Communicate clearly with users and provide a positive support experience
n
- Escalate more complex technical issues to the appropriate support teams
n

n

Skills and experience

n

n
- Previous Level 2 desktop, service desk or floor-walking support experience
n
- Strong experience supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
n
- Experience supporting users following an M365 migration is highly desirable
n
- Understanding of cross-tenant Microsoft 365 environments
n
- Strong troubleshooting and problem-solving skills
n
- Excellent communication and customer service skills
n
- Energetic, approachable and comfortable assisting users face-to-face
n
- Able to work independently in a fast-paced onsite environment
n

n

No security clearance is required.

📌 Support Analyst-Melbourne (Victoria)
🏢 The Aquarium
📍 Victoria