Job Description

Our busy Hornsby office is seeking a proactive and organised Customer Service team member to work in daily operations and help our team run smoothly. This role is ideal for someone who is customer-focused, confident and wants to gain experience in customer service, scheduling and administration.

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You will be responsible for:

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Handling inbound telephone and email enquiries with professionalism and care.

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Scheduling jobs for our field technicians using our job management system.

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Supporting office staff to maintain efficiency and high service standards.

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Coordinating with field teams to ensure seamless communication and job completion.

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Performing administrative tasks including data entry, reporting, and record-keeping.

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Improving processes and contributing to a positive, productive work environment.

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What we're looking for:

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Strong telephone and customer service skills.

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Highly organised, with excellent time management and attention to detail.

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Confident with computer systems and data entry.

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Positive and professional communication skills, both verbal and written.

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Ability to work independently, take initiative, and work well within a team workplace.

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Common sense and ability to learn quickly.

📌 Customer Service - HORNSBY
🏢 Master Appliance Service
📍 Hornsby