Job Description

Burdekin is an independent not-for-profit organisation working with young people and their families to prevent homelessness, provide safe housing, and support wellbeing. We believe every young person deserves to feel safe and have a home, so they can be empowered to fulfil their potential. Our vision is clear: young lives, lived to their full potential.

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About the Role

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Permanent Full time About Us

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Burdekin is an independent not-for-profit organisation working with young people and their families to prevent homelessness, provide safe housing, and support wellbeing. We believe every young person deserves to feel safe and have a home, so they can be empowered to fulfil their potential. Our vision is clear: young lives, lived to their full potential.

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About the Role

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We're currently recruiting for two OOHC Manager positions within our Client Services team:

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- Providing leadership and operational oversight across our Out of Home Care services and Supported Family Group Home across our SFGH program.
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These positions report to a Regional Manager and are responsible for leading a team. The OOHC program will manage a team of Team Leaders to ensure our homes are safe, appropriately staffed, compliant and delivering high-quality support. The SFGH programwill focus on carer attraction, assessment, training, retention and support, alongside the continued development of the SFGH program.

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Key Responsibilities:

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- Coach, guide and develop Team Leaders to deliver high-quality, client-focused services.
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- Support Team Leaders with staffing, rosters, labour budgets and workforce planning.
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- Manage and support the resolution of incidents and escalations.
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- Work collaboratively with Case Management, Therapeutic Specialists and other teams to manage client risk and support positive outcomes.
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- Conduct regular service audits and reviews and drive continuous improvement.
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- Build productive relationships with government, community organisations and other key stakeholders.
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- Contribute to the recruitment, development, assessment, training and ongoing support of SFGH carers.
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- Support carer retention and wellbeing and help build a strong local carer community.
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- Assist with the matching and placement of young people with carers and support staff.
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- Ensure carer assessments, reviews, records and registers meet organisational and regulatory requirements.
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- Participate in Burdekin's after-hours on-call service as required.
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Essential Requirements:

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- A degree in Social Work or another relevant tertiary qualification, or a Diploma with a minimum of four years experience in the community services sector.
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- Experience leading a team in child protection, out-of-home care, or a similar environment.
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- Strong understanding of child welfare legislation and out-of-home care.
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- Case Management experience highly valued.
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- Valid WWCC and NPC or willing to obtain.
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- Current Driver's Licence and access to vehicle with comprehensive insurance.
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- Willing to participate in the after-hours on-call roster.
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Ready to make an impact?

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We welcome applications from candidates with experience across one or both services.

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Applications are encouraged from people with culturally & linguistically diverse backgrounds and Aboriginal & Torres Strait Islander indigenous candidates.

📌 OOHC Manager (New South Wales)
🏢 Burdekin Youth Services
📍 New South Wales