Job Description

Collaborate Recruitment – Sydney Hills District NSW

n

Permanent

n

1mo ago , from Collaborate Recruitment Pty Ltd

n

n
- Permanent role|On Site parking |Based in North Rocks, Sydney
n
- Experience in AD, Windows 10, Office 365 suit, Network devices|AU Citizens/PR only
n
- Be the face of IT |Great growth opportunities| Excellent company profit sharing
n

n

Our client is looking for Service Desk Analyst with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit, general network devices and ERP systems.

n

- Be the face of IT |Great career growth| Excellent company profit sharing|AU Citizens/PR only

n

Key Responsibilities:

n

n
- First point of contact for all IT related issues and queries
n
- Providing IT Support over the phone, emails and face to face
n
- Respond, log, triage, and conduct troubleshooting to all first level IT Service Requests and Incidents within agreed service level agreement.
n
- User Administration - on-boarding and off boarding.
n
- 1st level support for Active Directory, Windows 10,



Office 365 suit, general network devices, ERP systems.
n
- Participate in various projects and IT initiatives.
n

n

Key Skills Required:

n

n
- Previous experience in a Service Desk Analyst role
n
- Experience in supporting Active Directory, Windows 10, Office 365 suit, general network devices, ERP systems.
n
- Experience in a customer-facing technology role.
n
- Experience in Active Directory for managing users and groups
n
- Competent in troubleshooting Mobile Devices such as iPhones, iPads.
n
- Experience in troubleshooting physical and virtual desktop, laptop, phone, servers, printers, and network
n
- Ability to multi-task, prioritise and adapt to changing priorities in a fast-paced continuously evolving environment to achieve outcomes
n
- Outstanding communication and stakeholder management skills
n

n

Please Note: All resumes MUST be submitted in Word format.

📌 Service Desk Analyst (New South Wales)
🏢 Collaborate Recruitment
📍 New South Wales