Job Description

Waratah Dental is seeking a friendly, organised and professional Dental Receptionist to join our team in Lithgow.

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As the first point of contact for our patients, you will play an important role in creating a warm, welcoming and professional experience from the moment a patient contacts the practice through to the completion of their visit.

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This is a 4-day-per-week position and would suit someone who enjoys variety, thrives in a busy environment and takes pride in being organised, proactive and exceptionally patient-focused.

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You will work closely with our Dentists, Dental Assistants, Hygienists, Senior Dental Assistant and Practice Manager to ensure the practice operates efficiently and our patients receive a consistently high standard of care and service.

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Key responsibilities

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- Welcoming patients and ensuring they feel comfortable, valued and well cared for
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- Managing patient appointments, bookings, confirmations, cancellations and recalls
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- Answering telephone enquiries and responding to patient enquiries professionally and efficiently
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- Managing and coordinating the appointment book to support practice efficiency
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- Processing patient payments and HICAPS claims accurately
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- Assisting patients with account enquiries, treatment fees and payment options
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- Maintaining accurate and up-to-date patient records in our practice management system
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- Managing emails, correspondence and general administrative duties
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- Following up treatment plans, recalls, outstanding appointments and other patient enquiries
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- Assisting with the smooth coordination of patient treatment, referrals and appointments
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- Liaising effectively with dentists, dental assistants,



hygienists and external providers
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- Communicating relevant patient information accurately with the clinical team
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- Maintaining a clean, organised and professional reception and waiting area
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- Supporting the Practice Manager and wider team with day-to-day administrative tasks
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- Following practice policies, procedures and systems consistently
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- Maintaining strict patient confidentiality and privacy at all times
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- Contributing positively to the culture, teamwork and smooth running of the practice
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What we're looking for

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The successful candidate will be:

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- Warm, friendly and genuinely patient-focused
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- Highly organised with excellent attention to detail
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- Confident and professional when communicating with patients in person and over the phone
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- Reliable, punctual and well presented
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- Calm and capable of managing competing priorities in a busy environment
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- Proactive, with the ability to recognise what needs to be done without always being asked
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- A positive and supportive team player
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- Comfortable using computers and learning new software systems
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- Discreet and trustworthy when handling confidential patient and financial information
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- Flexible and willing to assist other members of the team when required
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- Someone who takes pride in their work and understands that excellent reception is an important part of excellent patient care
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Experience

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Previous dental reception experience is highly desirable.

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However, we will also consider applicants with strong reception, healthcare, administration or customer-service experience who demonstrate the right attitude, professionalism and willingness to learn.

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Experience with the following would be advantageous:

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- Dental4Windows or similar dental practice management software
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- HICAPS
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- Appointment booking and recall systems
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- Microsoft Office
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- Healthcare or medical reception
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What we offer

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At Waratah Dental, we believe our team is an important part of the patient experience.

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We offer:

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- A friendly, supportive and professional team environment
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- A strong focus on work-life balance
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- A diverse and interesting role within a busy dental practice
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- Competitive remuneration based on experience
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- The opportunity to develop long-term relationships with our patients and the Lithgow community
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Waratah Dental is a family-focused dental practice proudly serving the Lithgow community.

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Our philosophy is simple:

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Caring for You and Your Smile

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We pride ourselves on providing high-quality, evidence-based dentistry in a modern, welcoming and comfortable environment.

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Our team is professional, caring, honest and approachable. We place a strong emphasis on making every patient feel valued, listened to and well looked after.

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We are looking for someone who shares these values and understands that the way we welcome and communicate with our patients is just as important as the clinical care they receive.

📌 Dental Receptionist (Lithgow)
🏢 Waratah Dental
📍 Lithgow