Job Description

Harmony Auto is an international dealership group specialising in the premium and luxury automotive sector. Since establishing a global strategic partnership with BYD in 2023, we have been responsible for the brand's channel development and operations across multiple overseas markets.

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About the Role

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As the Service Manager for BYD Wodonga, you will lead the service and after-sales operations for luxury EV brand entering the Australian market. You will oversee workshop performance, customer experience, parts coordination, staff development, and departmental profitability.

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Key Responsibilities

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Leadership & Department Management

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- Lead, coach, and supervise after-sales and service teams to ensure high performance and professional service delivery.
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- Develop and implement operating plans to achieve efficiency, profitability, and departmental KPIs.
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- Establish budgets based on historical data and future growth projections.
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Customer Experience Excellence

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- Implement strategies to enhance customer satisfaction and retention.
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- Resolve escalated customer complaints promptly and professionally.
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- Ensure transparent application of warranty, maintenance, and goodwill policies.
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Operations & Performance

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- Oversee daily service operations, ensuring smooth workflow and high service standards.
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- Monitor departmental performance, analyse variances, and adjust plans to meet targets.
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- Work closely with the parts manager to maintain optimal inventory levels and parts availability.
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- Ensure workplace safety, compliance, and operational risk control.
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Team Development

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- Provide ongoing feedback, performance reviews, and training guidance.
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- Identify staffing, facility, and equipment requirements based on business needs.
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- Foster a collaborative, customer-centric team culture.
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Other Responsibilities

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- Support dealership operations during staff absences when required.
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- Undertake additional duties as directed by senior management.
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Qualifications & Experience

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Education

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- Diploma or degree in Automotive Engineering, Mechanical Engineering, Business, or related fields.
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Experience

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- 5+ years in automotive repair, service operations, or after-sales roles.
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- 2+ years in supervisory or management positions.
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- Strong technical knowledge of EVs or automotive systems preferred.
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- Experience with BYD systems or processes is an advantage.
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Skills

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- Excellent leadership, communication, and customer-handling abilities.
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- Strong analytical and organisational skills with the ability to coach and develop staff.
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- Competent with computer systems, CRM, and dealership management software.
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- Valid driver's licence.
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Attributes

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- Skilled, resilient, solutions-focused, and able to perform under pressure.
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- Strong commitment to delivering premium customer service.
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What We Offer

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- Competitive salary package + Superannuation + commission structure.
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- Opportunity to work with one of Australia's fastest-growing automotive groups.
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- High level of responsibility and influence on business performance.
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- Long-term career development opportunities within a growing international organisation.
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📌 Service Manager (Wodonga)
🏢 Harmony Auto
📍 Wodonga