Job Description

We are seeking an experiencedRostering & Workforce Optimisation Specialistto lead a critical organisational improvement project focused on workforce planning, roster optimisation, compliance, workforce analytics and technology integration. This role is a 6 month fixed term contract with full-time hours, Monday to Friday.

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This is an opportunity to redesign how workforce planning is delivered across a complex and growing service environment.

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About the Role

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Reporting to the Operations Manager, you will review current workforce and rostering practices, identify opportunities for improvement and deliver sustainable workforce planning solutions that enhance efficiency, compliance and service continuity.

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Key areas of focus include:

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- Optimising workforce utilisation, shift coverage and roster effectiveness.
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- Developing workforce forecasting models and staffing strategies aligned to future demand.
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- Introducing AI-enabled workforce planning and rostering solutions.
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- Creating workforce dashboards, reporting frameworks and actionable insights.
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- Ensuring workforce compliance across SCHADS Award, Fair Work and NDIS requirements.
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- Building organisation-wide capability in workforce planning and roster governance.
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- Partner directly with executive leaders to influence strategic workforce planning and organisational growth.
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About You

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You are a workforce planning,



rostering or operational optimisation professional who enjoys turning data into practical solutions.

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You will bring:

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- Demonstrated experience in workforce planning, scheduling, rostering or workforce optimisation.
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- Strong understanding of SCHADS Award interpretation and workforce compliance.
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- Experience developing workforce forecasts, staffing models and workforce strategies.
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- Advanced Excel, reporting and workforce analytics capability.
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- Robust stakeholder engagement, project management and change leadership skills.
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- A passion for innovation, continuous improvement and leveraging technology to solve complex workforce challenges.
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Highly Regarded

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- Experience with workforce management platforms such as Visual Care, Humanforce, Deputy, ShiftCare, Brevity or Skedulo.
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- Exposure to AI, automation or digital workforce management solutions.
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- Experience within disability, health, aged care or community services environments.
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About us

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Supported Care is a growing NDIS provider delivering accommodation, community and disability support services across Southeast Queensland. As we continue to expand, we are investing in smarter workforce planning, innovative rostering practices and AI-driven workforce solutions to enhance participant outcomes and operational performance.

📌 Rostering and Workforce Specialist (Victoria)
🏢 Civitas Group
📍 Victoria