Job Description

Are you passionate about making a difference in the lives of individuals with disabilities? Do you have exceptional organisational skills and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our dedicated team!

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Sunflower Services, an emerging NDIS provider in Newcastle, Adelaide, and Burleigh, where we are dedicated to fostering a supportive environment for both our clients and our team members. We operate with a commitment to trauma-informed care, tailoring our approach to meet the unique needs of each individual we support while ensuring their NDIS goals are achieved.

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We are seeking an empathetic, resilient, and dynamic individual to join our team, as a Full-Time, Recruitment Officer. The position will be Full-Time. You will work in our office is located in Islington, New South Wales.

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As a Recruitment Officer at Sunflower Services, your responsibilities include:

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- Lead group recruitment interviews for Mental Health and Disability Support Worker positions, creating a warm, engaging and consistent experience while assessing candidates against Sunflower's values and role requirements.
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- Manage end-to-end recruitment, from sourcing and screening candidates through to offer and onboarding.
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- Source and identify quality candidates through SEEK and other recruitment channels, ensuring recruitment activity responds to workforce requirements.
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- Screen and shortlist applications, assessing candidate experience, qualifications and suitability.
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- Coordinate interview schedules and candidate communication, ensuring applicants are kept informed throughout the recruitment process.
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- Conduct individual candidate discussions and follow-up questions as part of the selection process, providing clear and constructive feedback.
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- Complete recruitment compliance, including background checks, reference checks, qualification verification and NDIS requirements.
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- Coordinate onboarding, including contracts, training schedules, documentation, employee ID cards and Support Worker profiles.
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- Support and coordinate in-person induction sessions, ensuring new Support Workers are prepared and supported as they commence.
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- Collaborate closely with the Rostering Team to ensure recruitment priorities and workforce requirements align with current rostering needs, supporting timely recruitment to meet operational demand.
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- Contribute to continuous improvement across recruitment, interviewing and onboarding processes, including developing and refining interview approaches.
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- Support workforce engagement and retention, including maintaining accurate recruitment records, conducting inactive employee audits and providing broader HR support.
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- Participate in recruitment projects and initiatives across NDIS and Aged Care, such as our Two-Week Readiness Programand other workforce initiatives.
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- Contribute insights into recruitment strategy, workforce trends and data analyticsto support informed decision-making.
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- Work under the clear direction and guidance of the Senior Recruitment Officer.
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- Provide coverage and support for the Senior Recruitment Officer during periods of leave or holidays.
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To succeed in this role, you will need:

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- Educationin Business Administration, Human Resources, Community Services, mental health, or a related field desirable.
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- Experience in recruitment, administration or support workwithin the NDIS or community services sector is highly desirable.
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- Strong interpersonal skillswith the ability to build rapport, maintain boundaries, and communicate effectively with diverse stakeholders.
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- Excellent verbal and written communication skills, with a professional phone manner.
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- Exceptional organisational and time management skills, with the ability to manage competing priorities.
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- Empathy, compassion, and a non-judgmental attitude, especially when working with vulnerable populations.
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- Ability to work collaborativelywithin a multidisciplinary team and independently when required.
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- Attention to detailin documentation, record-keeping, and administrative tasks.
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- Ethical and culturally sensitive approachto client and staff interactions.
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Why work at Sunflower Services:

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- Join a supportive and collaborative team dedicated to providing high-quality care and support
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- Opportunity for professional development and advancement within the organisation
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- Market-competitive salary and benefits package including paid day off for your birthday
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- Work in a rewarding and fulfilling environment where your contributions are valued and appreciated
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- Work from Home opportunities provided for the right candidate.
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- Quarterly team lunches
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- Location:Islington
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Sunflower Services is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.

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Please visit our website for more information on our wonderful company: www.sunflowerservices.com.au

📌 Recruitment Officer (New South Wales)
🏢 Sunflower Service
📍 New South Wales