Job Description

18h ago , from Ingersoll Rand Asia Pacific

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Liaise with customers to facilitate the timely and efficient provision of products and services and provide operational support for the Customer Care Centre, including clerical and administrative responsibilities.

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- Initiate AirCover service due requirements and action accordingly.
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- Raise appropriate system requirements to implement and action AirCover and breakdown servicing.
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- Allocate AirCover jobs via the Regional Service Coordinator.
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- Ensure credit terms and COD requirements are met.
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- Assist with incoming phone inquiries.
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- Establish and maintain sound working relationships with customers.
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- Report potential new AirCover clients.
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- Create system requirements for new and/or updated contracts/agreements.
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- Maintain strong liaison and communication with the Regional Service Managers regarding customer service complaints.
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- Run appropriate service reports and action as necessary to ensure a smooth flow of all functional requirements within the Customer Care Centre.
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POSITION SUMMARY

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Liaise with customers to facilitate the timely and efficient provision of products and services and provide operational support for the Customer Care Centre, including clerical and administrative responsibilities.

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ESSENTIAL FUNCTIONS

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Clerical

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- Initiate AirCover service due requirements and action accordingly.
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- Raise appropriate system requirements to implement and action AirCover and breakdown servicing.
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- Allocate AirCover jobs via the Regional Service Coordinator.
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- Ensure credit terms and COD requirements are met.
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- Assist with incoming phone inquiries.
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- Establish and maintain sound working relationships with customers.
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- Report potential recent AirCover clients.
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- Create system requirements for new and/or updated contracts/agreements.
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- Maintain strong liaison and communication with the Regional Service Managers regarding customer service complaints.
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- Run appropriate service reports and action as necessary to ensure a smooth flow of all functional requirements within the Customer Care Centre.
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Operations

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- Responsible for supporting and maintaining high-quality customer relationships.
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- Provide operational support to the Regional Service Manager and Supervisor.
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- Provide internal and external customer support relating to enquiries and requests.
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Service

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- Provide the first point of contact for service customers.
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- Maintain and provide a high-quality phone presentation to all customers.
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- Provide full back-up support in the absence of the Regional Service Coordinator.
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- Undertake other duties as required and agreed to achieve the highest quality service.
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Quality

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- Support company objectives in accordance with ISO 9001 quality accreditation.
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Health,



Safety & Environment

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- Ensure the working environment is safe at all times and activities conducted are safe and do not harm self or other employees.
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- Eliminate risks in the working environment through housekeeping, risk assessments, and collaboration with the line manager to eliminate or mitigate hazards.
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- Take a leading role in safety risk assessments and audits.
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- Implement procedures for the safety of others through the appropriate operation of equipment and correct use of personal protective equipment (PPE) and technical equipment.
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COMPETENCIES

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- Demonstrated verbal and written communication skills.
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- Demonstrated PC skills, including SAP, Lotus Notes, Excel, Word, and databases.
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- Ability to meet deadlines and organise work priorities.
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- Demonstrate a flexible and "can-do" attitude.
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- Ability to work on agreed initiatives with minimal support.
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- Prior experience in a Customer Care Centre preferred but not essential.
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- Demonstrated analytical skills.
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- Focused on achieving agreed targets.
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- Demonstrated ability to undertake research and source appropriate parts information.
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- Highly developed organisational skills.
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- Self-starter with the ability to work under time constraints, remain detail-oriented, and effectively multi-task.
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Education / Training Required

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- Year 12 Senior Secondary Certificate of Education.
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- Must be proficient in Microsoft Office applications.
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- Experience in accounting, Microsoft Outlook, and SAP is preferred.
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📌 Service Coordinator (Victoria)
🏢 Ingersoll Rand
📍 Victoria