As Venue Manager, you'll be the central point of contact for the delivery of events across Dockside and L'Aqua — operating independently and in close partnership with our Sales and Coordination teams. You'll lead front-of-house delivery on the floor, manage Function Managers and staff, and ensure every event runs smoothly from bump-in to bump-out.
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Key responsibilities
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Operate independently as the central point of contact for the delivery of events, liaising with clients, customers and key points of contacts and suppliers.
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Provide excellent client liaison and customer service, ensuring client event requirements are met.
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Develop and implement innovative solutions to client problems, meeting their needs as well as those of the venue.
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Provide guidance to suppliers and contract staff regarding Dockside venue and health and safety requirements.
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Prepare accurate and detailed event reporting information to feed back to the Head of Venues (Sales).
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Manage rostering, training and performance management of staff, including contract staff (e.g. cleaning, catering, event production and security), ensuring the highest level of standards are met.
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Lead the allocation, training and performance management of FOH Function Managers and wider FOH staff.
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Administer scheduling and rostering for Function Managers and FOH teams, including fortnightly forecasts and weekly actuals.
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Control event expenditure within budgetary frameworks for staffing rosters, maintenance provision,
and manage staffing productivity against benchmarks.
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Act as first point of contact for venue repairs, maintenance and cleaning requests, ensuring the highest standards are maintained across both venues.
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About you
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Minimum of 3–5 years' experience as a function or venue manager within an establishment and/or high volume service operation.
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Current RSA certificate.
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Be able to work at a fast pace and think on your feet at all times.
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Excellent people and time management and organisational skills.
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Ability to maintain work relationships and provide superior customer service.
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Able to work closely and efficiently with internal departments.
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Experience in end of function and shift reconciliations.
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Exceptional attention to detail.
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Experienced in problem solving and client management.
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About us
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Dockside Group are a successful hospitality business with function venues at many first-class waterfront locations in Sydney. We deliver end-to-end event experiences — from intimate five-star functions to large-scale conferences, gala dinners and exhibitions for up to 2,000 guests.
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A fantastic location (CBD) and competitive market salary and benefits offer for the right candidate.
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Genuine chance for senior promotion within a growing hospitality group.
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A dynamic, supportive management team across some of Sydney's most prestigious event venues.
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Variety — from intimate five-star functions to large-scale conferences and gala dinners for thousands of guests.
📌 Venue Manager (New South Wales)
🏢 Dockside Group
📍 New South Wales
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