Job Description

Family Services Australia is seeking a motivated and energetic Site Manager who is passionate about providing operational direction and leadership for the delivery of high-quality Workforce Australia Services.

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Key accountabilities include:

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Proactively plan, organise, and monitor the sites (Lowood, Toogoolawah & Fernvale)

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Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high-quality holistic support;

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Provide support, coaching and mentoring to the team across the site locations to achieve sustainable outcomes for participants; and

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Oversee and drive continuous improvement activities to ensure compliance and high-quality service delivery.

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Skills and experience / essential criteria

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MUST have Employment Services experience

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Minimum of 2-3 years' leadership experience

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An understanding of the issues/challenges facing participants and employers.

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Demonstrated experience and proven success working with targets KPI's.

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Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.

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Excellent prioritisation and time management with an ability to demonstrate self-reflection, resilience, and accountability within a energetic target orientated role.

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Due to the nature of our customers' employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver's license.

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All successful candidates will be required to obtain a Police clearance, relevant working with children/vulnerable people clearances and hold a current Drivers Licence.

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About the business

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Join a growing Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Cutting-edge Companies – NFP, Government and Education sectors.

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FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 84.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams.

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Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 132,000 OoS (2023).

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FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.

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FSA values diversity in managing and reducing therapeutic risks for the clients we serve, demonstrating values ofCompassion,Accountability,Respect,Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritizing self-love and self-care.

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Why you'll love working for us:

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Rewarding work that changes lives

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Supportive and dynamic team environment

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Opportunities for qualified growth

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Vehicle allowance

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Annual leave loading 17.5%

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Up to $15,900 tax-free salary packaging

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Generous leave entitlements and work-life balance initiatives

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85.34% employee satisfaction

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Professional development and training opportunities

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Corporate discounts through Employment Hero (e.g. Movie tickets, JB HiFi, Uber Eats, Coles & Woolworth's)

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About Family Services Australia (FSA)

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Family Services Australia is a non-for-profit organisation that has been servicing the Illawarra region since 1992. We are a leader in trauma-informed practice, offering a range of services including Early Intervention, Child, Youth & Family, Domestic & Family Violence, Intensive Family Preservation and Health & Wellbeing which provides psychology, diagnostic assessment, peer support, mental health support and counselling.

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FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping themSafe, Well, Strong and Connected.

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FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values ofCompassion,Accountability,Respect,Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritising self-love, self-care and balance.

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For any initial inquiries please contact Chelsea Harvey, People & Culture Advisor on0437 029 ***.

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Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.

📌 Site Manager (Lowood)
🏢 Family Services Australia
📍 Lowood