Job Description

Job Type: Permanent position | Full time position

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Job Description

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Location: Darra, QLD, 4076 Full-Time: Immediate start Job Title: Retail Manager Salary range: $79,500 - $85,000 Job Closure date: 30 days ABOUT THE ROLE Our client is an acclaimed artisan bakery built on craftsmanship, community, and conscious hospitality. With a loyal following and reputation for exceptional product and genuine connection, they are seeking a hands‐on Retail Manager to lead one of their high‐profile market venues.

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KEY RESPONSIBILITIES Operations & Financial Control

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- Manage venue operations including rostering, purchasing, and cost of goods, ensuring budget and sustainability targets are met.
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- Flex labour hours dynamically in response to real-time business and weather conditions.
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- Oversee stock control, invoice accuracy, and wastage reduction through proactive management.
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- Conduct quality checks and resolve defects before product reaches customers.
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- Identify operational improvements and collaborate with production and quality assurance teams.
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Team Leadership & Development

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- Lead, coach, and inspire a team of up to 20+, fostering warmth, accountability, and shared purpose.
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- Manage the full performance cycle—onboarding, feedback, training, and career progression.
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- Handle performance matters confidently and compassionately, in line with Fair
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Work standards.

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- Participate in recruitment, ensuring new hires align with the brand's values and service ethos.
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- Champion change and ensure the team is equipped and motivated to adapt.
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Customer Experience & Brand Leadership

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- Embody genuine, unhurried hospitality; ensure every guest interaction reflects warmth and appreciation.
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- Resolve customer complaints with discretion and follow‐through.
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- Brief the team daily on service standards, product knowledge, and experience expectations.
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- Act as the 'voice' of the brand within the venue, ensuring consistency in tone, behaviour, and presentation.
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Safety, Hygiene & Food Quality

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- Maintain a zero‐harm environment by enforcing safe work practices and conducting hazard reviews.
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- Ensure full compliance with HACCP, GMP, and personal hygiene standards across all food handling and dispatch.
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- Conduct routine product protection checks and support the broader Quality Agenda.
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Administration & Compliance

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- Maintain accurate filing and communication systems for senior leadership, HR, and product teams.
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- Track colleagues leave balances to ensure coverage without compromising service or budget.
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- Follow up on non‐compliance issues promptly and elevate where required.
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WHAT WE'RE LOOKING FOR

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- Proven min 1 year experience in retail, hospitality, or venue management.
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- Strong financial acumen—rostering, COGS, and budget control.
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- Demonstrated ability to lead and develop diverse teams in high‐volume environments.
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- Excellent communication skills; comfortable giving feedback, managing conflict, and facilitating change.
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- Flexibility to work early mornings, weekends, and public holidays across multiple market locations.
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- Physically capable standing for long periods, lifting up to 15kg, working in varying weather conditions.
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WHY JOIN?

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- Respected, independent Australian brand known for quality and heart.
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- Genuine career development and mentorship opportunities.
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- Work with exceptional product in a setting that values tradition and innovation.
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- Competitive salary + advantages.
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📌 Retail Manager (Queensland)
🏢 Mygration
📍 Queensland