Job Description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at .

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Axiom Technologies is an Equal Chance Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

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Roles and Responsibilities:

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- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
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- Understanding of Windows 7 & 10 operating system
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- Assisting with configuring/troubleshooting of Software and Hardware
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- Experience working with ServiceNow to log, track, close tickets
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- Experience in resolving IT issues via phone/email/chat
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- Excellent telephone etiquettes and customer service
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- Excellent troubleshooting skills
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- Knowledge of Microsoft based operating systems with emphasis on Windows X
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- Experience with using and troubleshooting Outlook within a network environment (permissions,



calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)
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- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
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- Basic understanding of PC hardware set-up and configuration.
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- Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
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- Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
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- Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
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- Excellent time management skills and ability to work under pressure
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- Continuous commitment to professional development
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Experience in a similar role

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- IT Service Desk experience 2+ Years
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📌 Service Desk Analyst (New South Wales)
🏢 Axiom Technologies
📍 New South Wales