Job Description

Governance Institute of Australia – Sydney CBD NSW

n

Governance Institute of Australia is the only independent professional association with a sole focus on whole-of-organisation governance — best practice culture and ethics from the boardroom to the staff room.

n

We are a leading professional membership association dedicated to the support and empowerment of anyone who is responsible for governance and risk management.

n

Our events, education programs and extensive resources provide our 7,500+ members and subscribers with the tools and knowledge to drive strong, accountable performance in their role and enhance their career in the future.

n

About the role

n

An opportunity has become available for a full-time, Sales Coordinator to join our Sales & Growth team based in our Sydney office. This is ahybridrole, workingflexibly alongside the broader Sales & Growth team.

n

Initially focused on lead warmingvia calls and emails,this role is expected to evolve as Governance Institute's FY27 plans take shape. For the right candidate, this presents a unique opportunity to grow alongside the function and build a long-term career in sales and business development.

n

The Sales Coordinatorresponsibilities are outlined below:

n

Lead Warming and Outreach

n

Contact and warm prospective customers through outbound calls, personalised emails and LinkedIn outreach.

n

Qualify leads from the existing database and identify opportunities for further sales conversations.

n

Follow agreed outreach cadences and messaging, providing feedback on what is and is not working.

n

Meeting-booking & handoff

n

Book qualified meetings for the Business Development Manager (and, where appropriate, the Manager) that meet the agreed qualification bar.

n

Prepare the Business Development Manager with a short pre-meeting brief: contact background, sector context, likely need, discovery already done.

n

Manage the Business Development Manager's outbound calendar to protect their selling time.

n

Maintain accurate, complete,



and timely records in the CRM: contacts, activity, opportunity stage, next steps.

n

Support opportunity management: proposals, follow-ups, contract admin, handovers to delivery teams.

n

Provide clean data to the Growth Analyst and Manager for forecasting and reporting.

n

Inbound triage (transitional / e-commerce interface)

n

Triage inbound enquiries that don't self-serve through e-commerce.

n

Route simple transactions to self-service; escalate complex enquiries to the right owner.

n

Identify inbound enquiries with corporate/expansion potential and pass them to the Business Development Manager.

n

Actively participate in the coaching cadence set by the Business Development Manager and Manager, Sales & Growth.

n

Shadow the Business Development Manager on meetings to build closing capability over time.

n

Take on progressively more sales-facing work as capability develops — this role is designed as a pathway to Business Development Manager, not a permanent support seat.

n

The successful candidate will have:

n

1–3 years in a customer-facing, sales support, or sales development role, or a demonstrable aptitude for sales from an adjacent role (customer service, admin, hospitality, member services).

n

Excellent written and verbal communication skills.

n

Confident speaking on the phone with customers and in written outreach.

n

Strong CRM literacy (or ability to learn quickly).

n

Interest in a sales career pathway; willingness to be coached.

n

Experience in an education, membership, association, or skilled services setting an advantage, but not mandatory.

n

Working knowledge of Microsoft business desktop applications.

n

Why work with us?

n

We offer a supportive and collaborative culture, working from a modern Sydney CBD office with excellent facilities and easy access to public transport.

n

We also provide our team with:

n

Free access to Governance Institute's courses and events

n

Not-for-profit tax-effective salary packaging arrangements

n

Interactive portal for employee recognition, discounts and wellness support

n

Employee Assistance Program

📌 Sales Coordinator (New South Wales)
🏢 Governance Institute of Australia
📍 New South Wales