Job Description

Department of Families, Seniors, Disability Services and Child Safety QLD – Gladstone QLD

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- Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.
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- Provide front-facing customer service by answering phone calls and addressing client enquiries efficiently in a dynamic and fast-paced environment.
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- Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.
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- Administer processes in accordance with legislation and current departmental policies and procedures in relation to ministerial and executive correspondence, and complaints management, including record keeping.
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- Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.
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- Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.
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- Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.
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- Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.
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- Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes.
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- Prioritise and coordinate activities in a team environment to meet deadlines, and to be adaptable in a changing work environment.
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- Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.
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📌 Administration Officer (Gladstone Central)
🏢 Department of Families, Seniors, Disability Services and Child Safety QLD
📍 Gladstone Central