Job Description

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.

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This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you'll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.

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SENIOR SALES ASSOCIATE - POP MART

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Position Available: Full-Time

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$63,500 + Super + Monthly Incentives

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Join the POP MART Phenomenon

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POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.

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This role is ideal for a robust retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you'll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.

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Why You'll Love Working at POP MART

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- Work with products customers genuinely love - collectors, fans and families
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- Weekly new releases keep every day exciting and rapid-moving
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- Opportunity to develop leadership skills within a growing global business
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- Job security with a rapidly expanding retail brand
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- Monthly product incentives (post-probation)
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- Supportive, energetic and inclusive team culture
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- Annual POP LAND (Beijing) pass
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- A colourful, creative retail environment
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What You'll Do

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Lead Shifts & Support Store Leadership

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- Take ownership of daily store operations during assigned shifts
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- Open and close the store in accordance with company procedures
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- Act as the senior team member on duty when Store Management is not present
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- Support the Store Manager and Assistant Store Manager in delivering key business objectives
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- Make confident decisions and resolve operational or customer issues as they arise
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- Ensure company policies, procedures and store standards are consistently upheld
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Deliver Outstanding Customer Experiences

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- Lead by example in delivering exceptional customer service
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- Build genuine connections with customers, fans and collectors
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- Share product knowledge and introduce new collections with confidence
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- Drive sales through upselling, cross-selling and customer engagement
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- Handle customer enquiries and escalations professionally and effectively
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Support Team Performance

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- Support the onboarding and training of recent team members
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- Provide coaching and day-to-day guidance to Sales Associates
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- Lead by example and set the standard for customer service and store execution
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- Help foster a positive, accountable and high-performing team culture
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- Support productivity and service standards during peak trading periods and major product launches
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Maintain Operational Excellence

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- Support inventory accuracy, stock management and merchandising standards
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- Assist with stocktakes, deliveries and product launches
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- Monitor store presentation and take ownership of maintaining a customer-ready environment
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- Process transactions accurately and support loss prevention initiatives
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- Ensure opening, trading and closing routines are completed accurately and on time
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Who You Are

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- An experienced retailer who enjoys taking ownership and responsibility
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- Passionate about customer service and creating memorable experiences
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- A natural leader who leads by example and supports team success
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- Confident making decisions and solving problems in a fast-paced environment
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- Organised, reliable and detail-oriented
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- Able to remain calm and focused during busy trading periods
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- Passionate about retail, pop culture or collectibles
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What We're Looking For

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- Minimum 2 years' retail experience in a fast-paced customer-facing environment
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- Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded
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- Experience opening and closing a retail store
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- Demonstrated ability to support, coach and motivate team members
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- Robust understanding of retail operations, customer service and store standards
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- Ability to take accountability for store performance during assigned shifts
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- Strong communication and organisational skills
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Full-Time Availability Requirements

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- This is a permanent full-time position averaging 38 hours per week.
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- Flexible availability across all 7 days is required.
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- Typical rosters include weekends, late-night trading and public holidays
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- Airport trading hours range from 6am to 10pm. Full-Time employees are required to work a rotation of mornings, day and night shifts (For example, 2 x morning, 2 x day, 1 x night) each week
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- We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
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- Availability throughout our peak trading season (November to January) is essential.
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Full and permanent Australian working rights are required.

📌 Senior Sales Associate (Full-Time) - SYDNEY AIRPORT (New South Wales)
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