Job Description

Plumbing Supervisor – Residential Emergency & Maintenance

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Ready to step off the tools and lead a high-performing plumbing team?

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We are seeking an experienced Plumbing Supervisor to lead, coach and support a team of residential emergency and maintenance plumbers across Sydney.

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This is a field-focused leadership position—not a full-time tools role. You will work closely with technicians and operations to improve performance, maintain workmanship standards, ensure compliance and deliver outstanding customer outcomes.

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To be considered, you must have:

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- A current NSW Plumbing Contractor Licence
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- Extensive experience in residential emergency and maintenance plumbing
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What's on Offer

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- Competitive salary package based on experience
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- Permanent, full time leadership position
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- Opportunity to step away from being permanently on the tools
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- Support from an established operations, dispatch and customer service team
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- Ongoing leadership and professional development
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- Genuine career progression within a growing organisation
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- The authority and resources required to build a high-performing team
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- The opportunity to directly influence team performance, company standards and customer outcomes
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The Role

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As Plumbing Supervisor, you will be responsible for:

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- Leading, coaching and developing a team of residential plumbers
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- Providing technical direction on emergency, complex and escalated plumbing jobs
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- Conducting regular field visits, ride-alongs and workmanship inspections
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- Monitoring technician performance, productivity,



workmanship and customer satisfaction
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- Coaching technicians on diagnosis, quoting, customer communication and job performance
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- Ensuring all work complies with NSW plumbing regulations, Australian Standards and company procedures
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- Improving quality assurance while reducing defects, complaints and call-backs
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- Managing escalated customer concerns and delivering practical resolutions
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- Monitoring team KPIs and holding technicians accountable for their performance
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- Supporting technician recruitment, onboarding and ongoing training
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- Working closely with operations and dispatch to improve scheduling and productivity
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- Ensuring job documentation, photographs and compliance requirements are completed correctly
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- Building a professional, positive and accountable team culture
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About You

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We are looking for a proven plumbing leader—not simply an experienced tradesperson. You understand residential emergency plumbing, make sound decisions under pressure and know how to develop technicians into confident, accountable and high-performing professionals.

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You combine robust technical knowledge with commercial awareness,



clear communication and a genuine commitment to outstanding customer service.

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In addition to the mandatory licence and industry experience outlined above, you will bring:

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- Previous experience supervising, leading or mentoring plumbers
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- Strong knowledge of NSW plumbing regulations, compliance requirements and Australian Standards
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- Advanced fault-finding and diagnostic capabilities
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- The confidence to provide clear technical direction on complex jobs
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- Experience managing technician KPIs, productivity, workmanship and customer satisfaction
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- A strong understanding of quality assurance and call-back reduction
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- Excellent leadership, communication and conflict-resolution skills
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- The confidence to hold team members accountable while maintaining a positive culture
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- Strong organisational skills and the ability to prioritise in a fast-paced environment
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- A current unrestricted NSW Driver Licence
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- A professional, solutions-focused attitude with a strong commitment to safety and continuous improvement
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Why Join Us?

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This is a genuine leadership opportunity where you will have the authority to influence technician performance, workmanship standards, customer outcomes and company culture.

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You will take ownership of a growing plumbing team and receive the operational support and resources required to build a professional, accountable and high-performing workforce.

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If you are ready to move into a senior leadership position and make a measurable impact, we want to hear from you.

📌 Plumbing Supervisor (New South Wales)
🏢 seek.com.au
📍 New South Wales