Job Description

Level 3 IT Support Technician - Managed Services Provider (MSP)

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IT&C; Managed IT Services – Eight Mile Plains QLD

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Professional development - company-funded Microsoft and industry certifications

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Ongoing mentoring and support from the leadership team

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Outstanding workplace culture and regular team events

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Exposure to a wide range of projects and technologies

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Work-life balance flexibility (WFH, office, client sites)

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Free parking, right outside our office

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About IT&C;

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We are a leading Technology Solutions Provider (TSP) with a national presence.

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Our goal is to deliver high-quality technology solutions and foster ongoing partnerships with our customers.

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Our offices are located in Sydney, Central Coast, Melbourne, Gold Coast, Brisbane, and Bundaberg.

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We are a Microsoft Cloud Solution Provider (CSP) direct partner, Sophos partner, Datto partner and ConnectWise partner.

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About the Role

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We are looking for experienced L3 IT Support technicians with excellent customer service skills to join our Brisbane (Eight Mile Plains) Service Desk team.

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What You'll Do

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- Own Your Day: Shape your schedule around client-facing service desk tickets, both remote and onsite
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- Lead With Expertise: Resolve complex technical challenges across diverse technologies while maintaining a personal, customer-first approach
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- Drive Innovation: Play a pivotal role in maintaining our clients' infrastructure and cloud environments, ensuring they are always in the green
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- Grow With Our Team: Mentor junior team members and be mentored by senior team members
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Main Duties & Responsibilities

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- Deliver exceptional customer service and manage multiple tickets across multiple clients
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- Provide remote and onsite support for desktop computers, servers, networks, and other IT systems - no two days will ever be the same!
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- Document all support activities and maintain detailed records of incidents and resolutions
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- Take escalations from junior technicians and apply your expertise to resolve them
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- Maintain vendor certifications (e.g. Microsoft, Sophos, Datto - to name a few)
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Required Skills/Experience

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- Recent hands-on experience in a Managed Service Provider (MSP) in a similar role
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- Strong experience with Windows Desktop Operating Systems and common software applications
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- Strong experience with Microsoft 365 and Windows Server management
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- Experience with Microsoft Exchange Online/Intune/Defender management
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- High-level understanding of Networking Technologies (DHCP/DNS/LAN/VLAN/WLAN/WAN)
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- Experience with Endpoint Protection and Backup/DR technologies
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- Ability to communicate technical and non-technical concepts to a wide range of stakeholders
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- Experience with ConnectWise PSA and Datto RMM preferred, or other PSA/RMM systems
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Personal Attributes

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- A valid driver's license and your own roadworthy vehicle
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- Current Microsoft 365/Azure certifications - required
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- Exceptional communication and proven stakeholder management experience
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- Exceptional attention to detail and time management skills
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- Ability to work autonomously and within a team
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- Eager to continuously grow and improve technical skills
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📌 Level 3 IT Support Technician - Managed Services Provider (MSP) (Queensland)
🏢 IT&C Managed IT Services
📍 Queensland