Job Description

Customer Service & Operations Coordinator - Christmas Casuals

n

Christmas Customer Service & Operations Coordinator

n

Full-Time Casual | Byron Bay | Christmas Period Only

n

Join Byron Bay Gifts

n

We're looking for a friendly, organised and proactive person to join our team full-time over the busy Christmas period in our Byron Bay office.

n

This is a full-time casual position running through to approximately 22 December, ideal for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.

n

Byron Bay Gifts delivers beautifully curated gift hampers Australia-wide, with a strong focus on premium gifting and supporting local Byron Bay and Australian businesses.

n

A Day In Your Shoes

n

n
- Processing online orders using Shopify and StarShipit
n
- Assisting customers via phone, email and live chat
n
- Helping resolve delivery, order and product enquiries
n
- Supporting day-to-day office administration
n
- Liaising with our dispatch team during our busiest period
n
- Working closely with our small team to keep everything running smoothly
n

n

What Makes You The Right Fit?

n

You are:

n

n
- Friendly, positive and professional
n
- Confident communicating with customers
n
- Highly organised and detail-oriented
n




- Comfortable juggling multiple priorities
n
- Calm under pressure during busy periods
n
- A proactive problem solver
n
- Reliable and happy to take ownership
n

n

Experience in customer service, administration, Shopify or e-commerce is highly regarded. However, we're happy to train the right person who brings a great attitude and strong computer skills.

n

We'd Love To See

n

n
- Previous customer service experience
n
- Experience working in an office environment
n
- Strong written communication skills
n
- Confidence using computers and learning current systems
n
- An interest in gifting and e-commerce
n
- Availability to work full-time throughout the Christmas period
n

n

Why Join Us?

n

n
- Friendly, down-to-earth team culture
n
- Beautiful office space in Byron Bay's industrial estate
n
- Variety in your day-to-day work
n
- Be part of a growing Australian gifting business
n
- Join us for our busiest and most exciting time of year
n
- Great coffee and food nearby
n

n

Position Details

n

Full-Time Casual – Christmas Period
n Monday to Friday
n 8:30am – 4:30pm

n

Based in our Byron Bay office.

n

The position will run during our Christmas peak period and finish approximately 22 December 2026.

📌 Customer Service & Operations Coordinator - Christmas Casuals (Byron Bay)
🏢 Byron Bay Gifts
📍 Byron Bay