Hervey Bay Motor Group is a leading name in the regional automotive sector. Known for high quality and exceptional customer care, our busy dealership manages a diverse portfolio of vehicle brands. We are seeking a polished, highly experienced Senior Service Advisor to drive our front-of-house operations.
n
The Role
n
As the face of our service department, you will manage the end-to-end customer journey and act as the critical link between our clients and the workshop.
n
Key Responsibilities
n
n
- Accurately identifying client service or repair needs and managing expectations.
n
- Translating technical workshop diagnostics into clear, transparent solutions for customers.
n
- Maximizing revenue through professional upselling of scheduled maintenance and parts.
n
- Utilizing Titan DMS to build job cards, manage repair orders, and process invoices.
n
- Managing proactive customer communication regarding vehicle progress and pricing updates.
n
- Ensuring peak client retention—no customer leaves without a resolution or a future booking.
n
n
About You.
n
This is a senior position requiring an industry professional who takes complete ownership of the service desk.
n
Requirements
n
n
- Extensive Experience: 3+ years as a Service Advisor within a franchised dealership (essential).
n
- Software Skills: Daily working experience with Titan DMS (Preferred).
n
- Communication: Elite verbal and written communication with a polished, qualified presentation.
n
- Results-Driven: Proven track record of maintaining high Customer Satisfaction Index (CSI) scores.
n
- Licensing: Current, valid Australian Driver's License.
n
n
What We Offer.
n
Excellent base salary tailored to your experience + performance bonuses.
n
Long-term career stability and continuous manufacturer-backed training.
n
Roster: Structured Monday to Friday hours with a rotating Saturday morning roster.
n
Generous staff discounts across vehicle purchases, servicing, and parts.
n
Hervey Bay Motor Group is an equal opportunity employer committed to creating an inclusive workplace that reflects the community we serve.
📌 Senior Automotive Service Advisor (Fraser Coast Regional)
🏢 Hervey Bay Motor group
📍 Fraser Coast Regional
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.