Join the Team at Wingman Recruitment

Recruitment & Payroll Administrator
Remote | Full-Time
Australian Business Hours
Industry: Labour Hire / Recruitment / Payroll Administration

About Wingman Recruitment

Wingman Recruitment partners with growing Australian businesses by providing experienced remote recruitment professionals who become an extension of their teams.

At Wingman, you're not just another remote worker—you become part of a long-term team with structured onboarding, ongoing support, and genuine career growth opportunities.

About the Role

We're looking for an experienced Recruitment & Payroll Administrator to support an Australian labour hire business across recruitment administration, payroll processing, compliance, and Workers Compensation and Return to Work administration.

This is fundamentally an administration role, and we're looking for someone who genuinely enjoys working with lists, processes, systems and detail.

The most critical requirement is exceptional customer service and relationship-building capability, combined with previous labour hire experience. This role interacts regularly with candidates, field employees and clients, so you'll need to be confident, professional and comfortable communicating with different stakeholders.

You'll also need to be comfortable working with numbers, spreadsheets and multiple systems. Experience with FastTrack is highly desirable, but you don't need to know every system from day one. What matters is that you're confident with technology and aren't intimidated by learning new software.

If you get satisfaction from keeping things accurate, organised and up to date, can juggle competing priorities without becoming overwhelmed, and have exceptional follow-through, this could be a great fit.

Key Responsibilities

Recruitment Administration

- Manage support and timesheet inboxes
- Answer incoming telephone enquiries professionally and courteously
- Provide a high level of customer service to candidates, field employees and clients
- Prepare daily Kickstart reports and record meeting commentary
- Maintain candidate, client and placement records in FastTrack
- Monitor visa, licence and qualification expiry requirements
- Escalate compliance requirements where necessary
- Manage job maintenance activities, including extending and cancelling placements
- Coordinate pre-employment medical assessments
- Distribute weekly safety communications to field employees
- Prepare and distribute employee birthday communications
- Set up new client records and maintain supporting documentation
- Conduct candidate file audits to ensure legislative and company compliance requirements are met
- Maintain database accuracy through regular cleansing and record maintenance

Payroll Administration

- Collect and accurately enter timesheet data within required deadlines
- Work confidently with numbers, spreadsheets and payroll information
- Maintain records of child support deductions and updates
- Respond to payroll-related queries from employees and managers
- Provide accurate payroll information to the Finance Manager in a timely manner




- Prepare separation certificates and employment-related correspondence
- Complete debtor setup and maintenance in FastTrack
- Create and maintain superannuation fund records in FastTrack
- Maintain Work Industry Codes and payroll-related system information
- Prepare quarterly wages reports and supporting documentation
- Generate and distribute casual conversion correspondence
- Monitor pay increases and process adjustments in accordance with applicable awards and client agreements
- Maintain pay and bill agreements within FastTrack
- Maintain accurate payroll and employee records

Workers Compensation & Return to Work Administration

- Manage end-to-end Workers Compensation and Return to Work administration
- Establish claim and job records within FastTrack
- Prepare and submit Workers Compensation claim information to brokers and insurers
- Provide weekly payroll and payslip reporting to Workers Compensation stakeholders
- Maintain accurate pay records
- Reconcile reimbursement payments
- Keep Workers Compensation and RTW documentation accurate and up to date
- Communicate professionally with relevant stakeholders throughout the process

Customer Service & Stakeholder Support

- Build positive working relationships with candidates, field employees and clients
- Respond to enquiries promptly and professionally
- Communicate information clearly and accurately
- Listen carefully and understand stakeholder needs before responding
- Follow issues through to resolution rather than simply passing them on
- Maintain a professional and service-focused approach across every interaction

What We're Looking For

- Previous labour hire experience is highly important
- Strong customer service and relationship-building skills
- Previous administration experience
- High level of attention to detail and accuracy
- Excellent written and verbal communication skills
- Comfortable working with numbers, spreadsheets and payroll information
- Strong organisational and time-management skills
- Ability to manage multiple competing priorities without becoming overwhelmed
- Exceptional follow-through and ownership
- Confident using technology and learning new systems
- Intermediate to advanced Microsoft Office skills
- Intermediate to advanced Excel skills
- Ability to work independently while contributing effectively to a team

Highly Preferred

- Experience using FastTrack
- Experience using 3CX or another soft-phone system
- Experience with Microsoft Outlook and Teams
- Payroll administration experience
- Experience managing Workers Compensation and Return to Work cases
- Knowledge of Australian Modern Awards
- Previous recruitment or staffing agency experience
- Experience working directly with candidates, field employees and clients

You'll Thrive in This Role If You Are





- Customer-focused — building relationships and providing excellent service comes naturally to you.
- Organised — you genuinely enjoy lists, processes, systems and keeping things in order.
- Detail-oriented — you get satisfaction from knowing information is accurate and complete.
- Structured — you have a clear way of managing your workload and priorities.
- Calm under pressure — you can juggle multiple competing priorities without becoming overwhelmed.
- Tech-confident — you're comfortable learning new software and systems.
- Numerically comfortable — spreadsheets, timesheets and payroll information don't intimidate you.
- Proactive — you see what needs to be done and take action.
- Accountable — you own your responsibilities from start to finish.
- A strong communicator — you can communicate clearly with candidates, field teams and clients.
- Persistent — you have exceptional follow-through and don't let tasks fall through the cracks.
- A team player — you're supportive, reliable and willing to help where needed.

What Success Looks Like
Within your first few months, you'll:

- Become a trusted and reliable point of contact for candidates, field employees and clients
- Deliver consistently high levels of customer service
- Maintain accurate candidate, employee, client and placement records
- Process timesheet and payroll administration accurately and on time
- Keep FastTrack records and supporting documentation up to date
- Manage competing administrative priorities effectively
- Ensure compliance requirements are monitored and escalated appropriately
- Support Workers Compensation and RTW processes accurately
- Demonstrate strong follow-through across all assigned tasks
- Become confident using the business's systems and technology
- Identify opportunities to improve administrative processes and efficiency

Success in this role isn't measured by activity alone. It's measured by the quality of your customer service, accuracy, organisation, responsiveness, follow-through and ability to keep critical labour hire processes running smoothly.

Why Join Wingman Recruitment?

- 100% Remote Work
- Australian Business Hours
- Competitive Salary with Performance Bonuses
- Structured Training & Onboarding
- Long-Term Career Opportunities
- Supportive and Collaborative Team Environment
- Exposure to Australian Recruitment & Labour Hire
- Develop Specialist Payroll and Compliance Skills
- Work Across Leading Recruitment Technology and Systems
- Transparent Career Progression Opportunities

How to Apply

Ready to take the next step in your administration and labour hire career?

Click "Apply Now" to submit your application and join a team that is passionate about supporting great people and great businesses.

We look forward to learning more about your experience and welcoming our next team member to Wingman Recruitment.

Due to the volume of applications we receive, only candidates whose experience and qualifications closely align with the role requirements will be contacted to progress to the next stage of our recruitment process. We sincerely appreciate your interest and thank you for considering a career with Wingman Recruitment.

📌 Recruitment & Payroll Administrator (Australia)
🏢 Wingman Recruitment
📍 Australia