Job Description

Customer Service Administrator $65,000 - $67,000 + Super

n

1 Day WFH Once Fully Trained | Full-Time Permanent

n

The Opportunity

n

We are currently seeking a Customer Service Administrator to join a well-established organisation within the healthcare and medical products industry.

n

This is a fantastic opportunity for someone looking for long-term stability and longevity within a supportive and collaborative team. You'll play an important role in supporting customers throughout the order process, while also providing administration support across the wider business.

n

The successful candidate will ideally be someone who enjoys a varied role, takes pride in providing excellent customer service and is looking to build a long-term career within an established organisation.

n

What's Involved?

n

Working as part of a collaborative Customer Service team, your responsibilities will include:

n

n
- Responding to customer enquiries via phone and email and assisting with requests
n
- Accurately processing sales orders across multiple channels
n
- Reviewing customer orders and actioning any outstanding requirements
n
- Communicating with customers regarding order status, ETAs and backorders
n
- Investigating customer queries and assisting with credit notes, returns, product complaints and replacement requests
n
- Preparing and processing credit, return and replacement requests following internal approval
n
- Maintaining accurate customer service databases and records
n




- Completing digital filing of customer queries, purchase orders and other documentation
n
- Providing general assistance to customers and internal Sales Representatives
n
- Supporting the wider team with general administration as required
n

n

About You

n

We're looking for someone who is reliable, organised and genuinely enjoys helping customers. You'll ideally bring:

n

n
- Previous experience in customer service, administration or a sales support environment
n
- Strong attention to detail and accuracy
n
- High-level data entry skills
n
- Experience working with order entry, invoicing or inventory systems
n
- Strong numerical and analytical skills
n
- Proficiency across Microsoft Office, particularly Outlook, Word and Excel
n
- Excellent written and verbal communication skills
n
- A proactive approach with the ability to work independently
n
- Strong problem-solving skills and the ability to manage competing priorities
n
- A genuine desire to find a role where you can establish yourself and build a long-term career
n

n

Why Join?

n

n
- $65,000 - $67,000 + Super
n
- 1 day working from home once you are fully trained, confident and up and running in the role
n
- Permanent, full-time opportunity
n
- Join a well-established and supportive organisation
n
- Team-oriented and friendly team environment
n
- Opportunity for long-term stability and career growth
n
- Monday to Friday working environment
n

📌 Customer Service Officer (Victoria)
🏢 Sharp & Carter
📍 Victoria