Job Description

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- Join our busy Specialist Clinic with over 195,000 attendances per year!
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- Close to public transport | Career Progression | Salary packaging
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About the Role

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Join the Specialist Clinics team at The Royal Melbourne Hospital and play an important role in helping patients navigate their outpatient care.

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Supporting over 195,000 attendances each year, you'll be a key point of contact for patients and referrers, coordinating appointments, managing referrals and responding to enquiries across a diverse range of services.

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This is an opportunity for an organised, customer-focused administrator who enjoys working with people, managing competing priorities and contributing to a positive patient experience.

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Key Accountabilities

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- Deliver a high standard of customer service across face-to-face, telephone and online interactions.
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- Support patients and clinicians with a range of administrative requirements.
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- Register, process and maintain accurate referral and patient information.
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- Coordinate appointments and contribute to effective waitlist management and auditing.
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- Respond to enquiries, including through HealthHub.
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- Maintain accurate data entry and documentation.
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- Work within relevant policies and procedures for referral management in Victorian public health services.
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About You

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You are a customer service focused individual who takes pride in creating positive experiences for patients, families and colleagues, and bring:

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- Excellent communication and interpersonal skills, with a professional and approachable manner.
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- Strong computer and keyboard skills, with accuracy and attention to detail.
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- Initiative, adaptability and the ability to prioritise and problem solve in a busy environment.
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- A collaborative approach and the ability to work effectively with people from diverse backgrounds.
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- Motivation to learn, contribute to the team and respond flexibly to changing priorities.
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Advantages of Working at RMH

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- Meaningful WorkMake a real difference in the lives of patients, families and our community.
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- Career GrowthAccess learning, development, and diverse career opportunities.
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- Supportive Culture & BelongingJoin in a diverse and values-led organisation built on kindness, collaboration and inclusion.
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- InnovationHelp shape the future of healthcare through research, technology and new models of care.
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- World-Class ExcellenceWork alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
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- Enjoy great employee benefitsSalary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
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- Work in the Parkville PrecinctWork in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.
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Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

📌 Customer Service Clerk (Victoria)
🏢 Melbourne Health
📍 Victoria