Job Description

About the Company

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Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia's leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia's Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air.

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The Opportunity

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We're looking for an experienced and customer-focused skilled to join our friendly and energetic Customer Care team. This 12-month contract role offers the chance to become a permanent part of the business for the right candidate.

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Based at our Regents Park head office, you'll deliver best-in-class service to our B2B customers while working closely with Sales, Logistics, and 3PL teams to ensure orders are fulfilled on time and to the highest standard.

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What You'll Be Doing

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- Managing the full quote-to-cash order process.
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- Delivering exceptional service to our B2B customers via phone and email.
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- Proactively tracking and managing orders to ensure on-time fulfilment.
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- Handling customer cases from initial enquiry through to resolution.
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- Collaborating with Sales, Supply Chain,



and 3PL partners to expedite customer needs.
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What We're Looking For

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- Full Australian working rights (essential).
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- At least 3 years' experience in B2B customer service.
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- Proficiency with ERP systems (Business Central experience highly regarded).
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- Understanding of supply chain, warehouse, and logistics processes.
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- Strong problem-solving, multitasking, and time management skills.
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- Excellent communication, conflict resolution, and complaint management abilities.
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Why Join MHIAA?

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- Ongoing learning and development opportunities to support your career growth.
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- Access to PerksPlus – discounts at 400+ ANZ retailers.
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- Hybrid working options for better work-life balance.
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- Access to our Employee Assistance Program (EAP).
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- A collaborative, supportive culture that values inclusion and innovation.
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At MHIAA, we are committed to creating an inclusive, safe, and supportive workplace. As a global leader in air-conditioning, we pride ourselves on innovation, customer focus, and empowering our people to succeed.

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Please note: the successful candidate will be required to undergo relevant background checks, which may include a National Police Check, VEVO Check, and professional references.

📌 Customer Care Consultant (Ingleburn)
🏢 Mitsubishi
📍 Ingleburn