Work on large-scale cloud contact centre solutions and earn rewarding hourly rates $
n
We are seeking four experienced Contact Centre Systems Technical Leads to join a leading Federal Government Agency. The successful Technical Lead will lead the design, development and enhancement of enterprise cloud-based contact centre platforms, delivering creative AWS solutions that support critical customer service capabilities. You will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.
n
Responsibilities
n
n
- Designing, building and supporting cloud-based contact centre solutions using AWS Amazon Connect
n
- Developing AWS microservices solutions using Lambda, API Gateway, S3, DynamoDB and Step Functions
n
- Leading integrations between contact centre platforms and enterprise systems
n
- Implementing Infrastructure as Code, CI/CD pipelines and secure cloud delivery practices
n
- Providing technical leadership, mentoring and stakeholder engagement across complex delivery programs
n
n
Qualifications
n
n
- Extensive experience designing and supporting AWS cloud solutions, including Amazon Connect
n
- Strong experience with AWS microservices, API-led integration and cloud architecture patterns
n
- Full-stack development experience across front-end applications, APIs and enterprise integrations
n
- Experience with Terraform, CI/CD pipelines, Git, GitLab and DevOps practices
n
- Proven ability to lead technical teams and deliver secure, scalable cloud solutions
n
n
Ref: AO51
📌 Technical Lead - Amazon Connect / AWS / Contact Centre Platforms - Federal Govt (Canberra)
🏢 HiTech Personnel
📍 Canberra
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.