Job Description

We have an exciting opportunity for a TelephoneOperator to join our award winning, vibrant and passionate team at Meriton Suites Bondi Junction.

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About the Role

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This position plays a critical role in our mission of delivering higher levels of service excellence, creating memorable moments and exceeding every expectation making brand advocates and guests for life.

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As a Telephone Operator, you will provide highly polished customer service, have impeccable listening and multi tasking skills, ability to solve problems and a genuine desire to ensure the best outcome for our guests.

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Your key responsibilities

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- Answering incoming calls from both in-house and external guests.
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- Log and follow up on guests requests with the appropriate departments.
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- Direct calls to guest rooms, departments, or key stakeholders of the business.
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- Places outgoing calls when required.
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- Provides information about hotel services to guests.
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- Knows what action to take when an emergency call is required.
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- Effectively communicate and liaise with associates on all levels and understanding the importance of team work within hotel operations.
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To be successful in this role you will have

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- Authentic customer service.
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- Impeccable grooming and presentation.
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- Strong communication and listening skills.
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- Ability to work in a team environment and under pressure.
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Why Meriton Suites?

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- Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
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- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
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- 'Merit Academy' our online training platform to further develop your skills and knowledge
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- Paid Parental leave
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- Access to Employee Assistance Program (EAP) to provide qualified and personal advice
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- Friends and Family discounts
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- Team activities and social events
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- Induction program for all new starters
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- You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra and Melbourne.
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Permanent residents only may apply.

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Please note that we will not consider external agencies as recruitment for this role is handled internally.

📌 Telephone Operator (New South Wales)
🏢 Meriton Suites
📍 New South Wales