Job Description

Nautilus Aviation,based in Cairns, Far North Queensland, is a thriving aviation business, with a reputation for excellence and an unrivaled safety record in the delivery of tourism experiences and commercial helicopter charter services across a diverse range of industry sectors.

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Currently Nautilus Aviation has a fleet of top-of-the range piston and turbine powered helicopters across 5 operating bases. Our diverse fleet includes: R44, Bell 206, B206L, Bell 505X, Bell 407, Bell 412, Airbus H125, and H130.

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Professional service delivery, strong customer focus and unwavering attention to safety are defining values of the business.

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An chance exists for the right candidate to join the Cairns team and to work in this rapid paced, dynamic and rapidly growing business.

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The position of "ground crew" is a core function of the daily operations and customer service for Nautilus Aviation's Cairns base.

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Core Responsibilities

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- Maintain a high level of Customer Service delivery to all clients. (Including on time departures)
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- Conduct passenger transfers using company vehicles as required.
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- Check-in & departure areas presentation maintained (cleanliness & briefing equipment etc)
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- Conduct safety briefings prior departures and safely manage the loading / unloading of company aircraft and completion of required pap
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- Maintain positive,



professional and co-operative working relationships with other departments, staff, management team, strategic partners, agents, clients and members of the public as per the company SOPs.
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- Physically fit and able to lift 20L fuel drums in and out of vehicles etc.
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- Loading and unloading passengers for flights to/from the Cairns base.
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- Strong Customer focus and attention to customer needs and requirements
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- Previous experience in customer service roles
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- Excellent communication and administration skills with a clear focus on delivering exceptional customer service
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- Team player and commitment to teamwork
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- Self-motivated with a drive to make things happen
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- Bright and happy nature and physically fit to excel in this active role, lifting is regularly required.
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- Ability to work under pressure and thrive in a fast-paced workplace and be able to adapt to different tasks within the role
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- Positive Safety attitude
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Requirements

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- Must be legally eligible to work in Australia and able to work weekend and public holidays.
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- Must hold current Australian Driver license (Manual) or willing to obtain
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- The ability to hold an Aviation Security Card (ASIC) which involves a police security check and pre-employment drug and alcohol screening.
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- Pass pre-employment drug and alcohol screening.
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📌 Helicopter Ground Crew (Cairns Regional)
🏢 Nautilus Aviation
📍 Cairns Regional