We are seeking an experienced Customer Service Manager to plan, administer and review our customer service and after-sales operations, and to maintain robust, sound customer relations across the business. This is a hands-on leadership role responsible for the performance, development and direction of our customer service team.

Key responsibilities

- Develop, implement and review policies, programs and procedures relating to customer relations and the goods/services provided
- Plan, administer and review the delivery of customer service and after-sales service functions
- Ensure operational efficiency across the customer service / contact centre function
- Manage, motivate, train and develop staff providing customer service
- Provide direction and feedback to team members and assist with recruitment and onboarding
- Monitor customer service KPIs, complaints handling and resolution processes, and report on performance to senior management




- Liaise with other departments (sales, operations, logistics) to ensure a consistent customer experience
- Maintain and grow sound customer relationships to support customer retention and satisfaction
- Prepare budgets, reports and forecasts relating to the customer service function

About you

- Minimum AQF Diploma level qualification (or higher) in Business, Management or a related field - or substantial relevant management experience
- At least 2+ years' experience in a customer service management or supervisory role
- Demonstrated experience managing and developing a team
- Strong communication, leadership and problem-solving skills
- Experience with customer service systems/CRM and reporting
- Ability to develop and implement customer service policy and procedure

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📌 Customer Service Manager (Australia)
🏢 Musclehand Carwash
📍 Australia