Service Delivery Coordinator | ICT
Carseldine, Brisbane
Initial 12-month contract
About the role
Our client, a leading Government organisation are seeking a Service Delivery Coordinator. You will work closely with the Service Delivery Manager, you’ll help coordinate the operational delivery of ICT services across a complex technology environment.
You’ll be the key link between customers, technical teams and external providers, managing incidents, escalations, service activities and ongoing improvement initiatives.
Key responsibilities

- Coordinate ICT incidents, faults and service desk escalations through to resolution
- Act as a key operational contact for customers, vendors and stakeholders
- Coordinate technical teams and external service providers
- Support hardware asset management, lifecycle activities and minor works
- Track operational risks, issues, actions and service performance
- Coordinate service reviews and operational meetings
- Maintain service documentation, procedures and knowledge articles
- Support service planning, reporting,



contracts and budget activities
- Identify opportunities to improve service delivery
- Contribute to broader ICT projects and initiatives

Skills and Experience
We’re looking for someone with:

- 3–5 years’ experience across ICT service delivery, service management, managed services or ICT operations
- Robust experience managing incidents, problems and escalations
- Experience coordinating technical teams and third-party vendors
- Knowledge of ITIL-based service environments
- Excellent stakeholder engagement and communication skills
- Confidence running operational service meetings and managing competing priorities
- Strong documentation, risk and issue management capability
- A proactive, customer-focused approach with genuine curiosity and willingness to learn
- Experience within large, complex or government environments will be highly regarded.

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📌 Service Delivery Coordinator | ICT (Australia)
🏢 Mura Connect
📍 Australia