About XPT

- XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.

- We have 120+ technocrats in Australia working at our client locations.

- XPT Software Australia is part of group companies which has global presence across India & Europe.

- We have served 100+ clients globally, fulfilling their onsite-offshore needs.

Key Responsibilities

- Provide L2/L3 functional support for Oracle HCM Cloud applications.

- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.

- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.

- Support Oracle quarterly release analysis, regression testing, and production deployment activities.

- Conduct root cause analysis for recurring issues and recommend permanent solutions.

- Collaborate with business users,



HR stakeholders, and technical teams to ensure seamless service delivery.

- Prepare operational reports, service metrics, and governance updates.

- Identify opportunities for automation, process improvements, and service optimization.

- Participate in knowledge management activities and maintain support documentation.

Required Skills

- Strong experience in Oracle HCM Cloud Application Support and Maintenance.

- Good understanding of Incident, Problem, Change, and Service Request Management processes.

- Experience working in AMS/Managed Services environments with SLA-driven support.

- Solid troubleshooting, analytical, and stakeholder management skills.

- Experience in testing, release management, and quarterly patch validation.

- Excellent communication and documentation skills.

Work Experience: 4-8 years

📌 HCM Consultant (Sydney)
🏢 XPT Software
📍 Sydney