About the role

We're looking for a highly organised and customer-focused professional to support our growing Melbourne operation. As the first point of contact for many of our customers, you'll play a key role in delivering an exceptional customer experience across enquiries, quotes, orders, deliveries, samples and project support. Working closely with our sales and operational teams, you'll help ensure projects move smoothly from enquiry through to delivery.

You'll also play a key role in representing the Catalyste brand in person, welcoming showroom visitors, conducting product introductions and supporting presentations to architects, designers, builders and other industry professionals. You'll help create a skilled, engaging and informative experience for customers visiting our showroom.

The role combines customer service, sales support and showroom responsibilities. You'll prepare quotes, process orders, coordinate samples, liaise with customers regarding production and delivery timelines, and maintain accurate information across our systems.

Initially, the role will be based at our Campbellfield office and warehouse, with a focus on customer enquiries, quotes, orders, samples and project support. As we prepare to open our new showroom in Melbourne's inner south-east in Q1/Q2 2027, you'll play an important role in its launch and will transition to being primarily based from the showroom following its opening.

Success in this role comes from staying organised, communicating proactively and taking ownership of tasks from start to finish. You'll be comfortable managing multiple priorities, building strong relationships and working collaboratively across different parts of the business.

Key responsibilities

- Prepare quotes and process orders

- Coordinate samples and liaise with customers regarding production and delivery timelines

- Maintain accurate information across systems





- Welcome showroom visitors and conduct product introductions

- Support presentations to architects, designers, builders and other industry professionals

- Manage customer enquiries across multiple channels

- Work collaboratively with sales and operational teams

About you

- Experience in customer service, sales support, order administration, showroom management or a similar customer-facing role

- Strong Microsoft Excel skills, with confidence working with spreadsheets, reports and data

- Robust communication skills and a professional phone and email manner

- Excellent organisational skills and attention to detail

- The ability to manage multiple priorities in a fast-paced environment

- Confidence working with customers, designers, builders and trade customers

- Experience preparing quotes, processing orders or coordinating customer requests

- A proactive, solutions-focused approach with the ability to work independently

Benefits

- Competitive salary package

- The opportunity to join a growing Australian business and help launch a new design showroom

- A premium portfolio of interior surface products trusted by architects, designers and joiners

- A varied role combining customer experience, showroom management and sales support

- Ongoing training and professional development

- A supportive and collaborative team environment

- Exposure to the architecture and design community

- Long-term growth opportunities within a growing Australian business

About us

Catalyste Australia is the exclusive Australian distributor of Lamitak, O2+, Dekodur Distil and O2 high pressure laminates. Working with architects, designers, builders and joiners nationwide, we supply premium interior surface products across a broad range of sectors. Backed by local stockholding and in-house board pressing, we're committed to delivering quality products, responsive service and practical solutions that help bring projects to life.

📌 Customer Experience & Showroom Specialist (Melbourne)
🏢 Catalyste Australia
📍 Melbourne