Duration: 12 months contract
Australian Citizenship Required | Baseline Clearance Required
Location: Australia Wide

About the Role

We are seeking experienced Senior ServiceNow Developers to join a large Federal Government program supporting and enhancing an enterprise-scale ServiceNow platform.
This is an exciting opportunity for senior technical specialists who are passionate about ServiceNow development, platform administration, automation, integrations, and driving continuous improvement across a complex ICT environment.

As a Senior ServiceNow Developer, you will play a key leadership role in the ongoing administration, development, enhancement, and support of the ServiceNow platform. You will work closely with technical teams, business stakeholders, and senior leaders to deliver scalable, secure, and high-performing ServiceNow solutions. You will contribute to both project delivery and business-as-usual activities while ensuring platform stability, compliance, and an excellent user experience.

Key Responsibilities

- Lead the administration and maintenance of the ServiceNow platform.
- Provide technical support including incident triage, analysis, service restoration, defect resolution, and platform enhancements.
- Implement platform upgrades, releases, patches, and hotfixes across multiple environments.
- Design, develop, configure, test, and deploy ServiceNow solutions and integrations.
- Build and maintain automation capabilities to improve operational efficiency.
- Develop technical solutions aligned to business requirements.
- Support SDLC project delivery within structured governance frameworks.
- Produce and maintain technical documentation, procedures, and knowledge articles.




- Work collaboratively with business stakeholders, executives, and governance bodies.
- Mentor team members and contribute to resource planning and project delivery activities.
- Promote ServiceNow best practices, platform governance, and continuous improvement initiatives.

Essential Skills & Experience

- Demonstrated experience delivering enterprise-scale ServiceNow development and administration services.
- Strong experience across multiple ServiceNow modules, including:
- ITSM
- ITOM
- HR Service Delivery (HRSD)
- SPM
- IRM/GRC
- Service Catalogue

- Experience delivering complex ServiceNow integrations with external systems.
- Proven hands-on development experience using ServiceNow platform capabilities and scripting.
- Robust understanding of Software Development Lifecycle (SDLC) methodologies.
- Experience managing ServiceNow upgrades, releases, deployments, and environment controls.
- Excellent problem-solving and root cause analysis skills.
- Strong stakeholder engagement and communication skills.
- Experience producing high-quality technical documentation and design artefacts.
- Experience working within Agile delivery environments.
- Ability to provide technical leadership and mentoring to development teams.

Desirable Qualifications & Certifications

- ServiceNow Certified System Administrator (CSA)
- Additional ServiceNow Certifications (CAD, CIS, or equivalent)
- ITIL v4 Certification
- SIAM knowledge or experience
- Agile certifications
- Project Management experience

For further details, contact Sumeet on 02 •••• •534 or send your CV at ••••@igniteco.com

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📌 ServiceNow Developers/ Expert (Canberra)
🏢 Ignite
📍 Canberra