As a Junior Account Manager, you'll assist in managing a portfolio of commercial customers and become an significant link between our clients, office and field teams. This role involves working closely with management, technicians and commercial clients to ensure customers receive great service and their accounts and jobs are managed from start to finish.
Key responsibilities
Building and maintaining robust relationships with commercial clients
Managing customer accounts and day-to-day enquiries
Following jobs from initial request through to completion and invoicing
Communicating with customers regarding job progress and requirements
Preparing and following up quotes
Coordinating purchase orders and variations
Reviewing completed jobs to ensure they are accurately invoiced
Following up outstanding invoices and account queries
Liaising with technicians, suppliers and subcontractors
Maintaining accurate customer and job information
About you
Confident dealing with customers and businesses
Highly organised and able to manage multiple jobs at once
A strong communicator
Proactive and not afraid to pick up the phone and follow things up
Good with numbers and attention to detail
Professional and well presented
Comfortable using computers and learning new software
Reliable and able to work independently
Keen to learn and develop their career in account management
Previous experience in account management, customer service, administration, bookkeeping or the trades industry would be an advantage
About us
OBR Group is an established refrigeration, air conditioning and maintenance business servicing major commercial clients throughout the Great Southern and South West of WA. OBR Group is growing, and we're looking to expand our team in Albany.
Benefits
Full-time position based in Albany
Established and growing WA business
Great team workplace
Variety and responsibility within the role
Training and support
Opportunity for career progression
Market-competitive salary based on experience