Guest Services Agent / Front Office Receptionist – Casual

Quest Campbelltown | Campbelltown, Sydney NSW

About Us

Quest Campbelltown is part of Quest Apartment Hotels, one of Australasia’s leading apartment hotel brands.

We welcome corporate, long-stay, group and leisure guests and pride ourselves on friendly, skilled service.

We are looking for a reliable and enthusiastic Guest Services Agent / Front Office Receptionist to join our team on a casual basis.

The Role

You will assist with all areas of Front Office, including:
Guest check-in and check-out
Phone, email and accommodation enquiries
Reservations, payments and guest accounts
Promoting accommodation and hotel services
Guest requests, feedback and complaint handling
Front Office administration
Working closely with Housekeeping and other departments
Supporting the smooth and secure operation of the hotel

About You

You will ideally have:
A genuine passion for customer service
Friendly and professional communication skills
Solid attention to detail




Good time management and organisation
Reliability and flexibility
Confidence working independently and in a team
Valuable computer and administration skills
Professional personal presentation

Previous hotel reception or reservation system experience is highly regarded, but strong customer service experience in hospitality, retail, travel or tourism will also be considered.

Availability

You must be available for a rotating roster including:
Weekdays
Weekends
Public holidays
Morning and afternoon/evening shifts

You must have the legal right to work in Australia.

What We Offer
Friendly and supportive team
Training and development
Career growth opportunities
Quest corporate uniform
Staff, family and friends accommodation rates across Quest properties

Pay: $34.96 per hour

Expected hours: 15.0 – 22.5 per week

Work Location: In person

📌 Guest Services Agent Campbelltown
🏢 QUEST CAMPBELLTOWN
📍 Campbelltown